Convergys Wins Service Leaders Award from CRM Magazine

CINCINNATI, OH – Convergys Corporation, a global leader in providing customer care, human resources, and billing services, announced today that CRM magazine selected Convergys as a 2005 Service Awards recipient. The magazine recognized Convergys as a service leader for outsourcing services, citing the company’s strong reputation for customer satisfaction and depth of functionality.

In announcing the award recipients, the magazine wrote: “Most analysts surveyed agreed that Convergys was the best-rounded company among the top outsourcing providers.” CRM magazine selected service leaders based on questionnaires submitted by CRM industry vendors and analyst ratings.

“We appreciate the confidence our clients and the analyst community have in our ability to identify industry needs and develop solutions that deliver results,” said Jack Freker, President, Convergys Customer Management Group. “As organizations around the globe work to foster loyal customer relationships and drive revenue growth, Convergys leads the way by providing consistent, responsive care across the customer lifecycle.”

CRM is a monthly publication designed to help business executives use CRM strategies and technologies to improve sales, marketing, and customer service; strengthen customer relationships; grow revenue; and increase profitability.

By applying more than 20 years of operational experience in customer care, Convergys brings clarity and rigor to defining, implementing, and managing client-specific solutions. Convergys’ solutions help our clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is outthinking and outdoing™ on behalf of its clients every day.