IEXcellence Awards Recognize Contact Center Success

RICHARDSON, TX – IEX Corporation, a Tekelec company and leading global provider of workforce management and optimization technology, today announced the recipients of its IEXcellence Award winners. IEXcellence recipients were recognized at the 11th Annual TotalView User Conference held at the Hyatt Regency Hotel in Downtown Dallas April 11-14.

At the conference, Performance Improvement awards were presented to John H. Harland Company for multisite operations and Target Corporation for single site operations. Best Practice Awards were given to Convergys Corporation, Optum Inc. and SITEL Corporation.

“The IEXcellence award program recognizes the top achievements of contact centers putting workforce management at the foundation of their operation,” said IEX President Debbie May. “The winners and the applicants demonstrated exceptional results-maximizing service goal achievements while minimizing overhead expenses. We are proud to have played a role in their success.”

About the Award Recipients
Convergys is a global leader in providing customer care, human resources and billing services. John H. Harland Company is the second largest check printer in the United States. Optum is a leading provider of supply chain coordination, visibility and execution solutions that optimize performance throughout the extended supply network. SITEL is a leading global provider of outsourced customer support services. Target operates a chain of large, general merchandise discount stores consisting of 1,313 locations in 47 states as well as an online business called target.com.