Collection Agency ASG Becomes First Company to Achieve Certification to the 3.4 Copc-2000 CSP Base Standard

Amherst, NY – In its pursuit of the highest levels of customer care and industry leadership, Amherst, NY-based Account Solutions Group, Inc. (ASG) is the first company worldwide to become Certified to the 3.4 COPC-2000® CSP BASE STANDARD.

COPC was founded in 1995 to monitor and counsel improved operations and profitability of contact centers. In 1998, ASG was the nation?s first consumer collections agency to achieve Certification to the prestigious COPC-2000® designation. Annually, ASG undergoes extensive operational and performance evaluations by professional examiners.

Today, COPC Inc. is a major international consulting firm with a strong and expanding team of 60 people with offices in 9 countries. It is the recognized global leader in contact center consulting and has performed nearly 700 in-depth operational audits in 30 countries as of January 2004. The company is considered the worldwide authority and expert on operating best practices in call centers.

Anthony J. Frisicaro, is founder and president of ASG. He noted that the 3.4 version differs from other COPC standards. ?This version was specifically developed by leading buyers and providers of customer contact center services. It represents our compliance with a comprehensive performance management system that?s proven to concurrently deliver high levels of service, quality and efficiency,? he said. ?To earn this distinction, ASG must demonstrate that we not only have well-designed and deployed processes, but that we achieve high performance levels on a broad range of key metrics. On all 34 areas observed by the auditors, we received superior ratings.?

Peter Bloom is President and Co-founder of COPC. He has witnessed the skyrocketing growth of ASG from its founding in 1995 to its current employment base of nearly 600 associates. ?In spite of its dramatic growth, ASG has a history of improving performance on key business indicators?and unlike most collection agencies, ASG focuses on providing performance on more than just collection dollars.?

In October 2004, ASG announced its acquisition by ICICI-One Source (I-OneSource), a leading provider of business process outsourcing based in India. I-OneSource is also COPC certified.