OSI Welcomes Two New Executives to Operations Team

St. Louis, MO ? Outsourcing Solutions Inc. (OSI) announced the selection of Kevin Lindauer to the position of vice-president ? operations strategy and Patrick O?Hara to the position of vice-president ? operations practices.

Jeff Wahl, executive vice president ? operations and specialty services created a small staff organization, which includes Lindauer, O?Hara and the recently announced appointment of Dan Olson, vice-president ? operations quality. (Olson will lead efforts to instill Six Sigma components that apply to collections.) All three positions will report to Wahl. ?The new positions will be aligned horizontally across the current vertical organization structure of OSI industry groups, thereby creating a new process aligned structure,? says Wahl.

Lindauer?s responsibilities include creating operations strategy in areas such as state of the art scoring and segmentation, treatments and performance, planning capacity, and reporting and analysis. He brings to OSI a 16-year impressive track record including four years as director of collections and two years as director of sales and service operations.

O?Hara will apply skills obtained during his distinguished 12 year career to focus on executing collection strategies as they relate to dialer utilization and technology, measurement of collections efficiency and effectiveness as well as call compliance with standards. O?Hara will utilize his extensive collections training experience to partner with staff functions in skill-based training and performance management.

OSI is a leading business process outsourcing (BPO) firm providing receivables management services, which link a company?s cash flow objectives with credit management policies from beginning to end of the credit-to-cash cycle. By improving the revenue cycle, OSI enhances the financial performance of America’s leading companies, as well as government entities, healthcare providers, educational institutions, and other credit grantors. With industry-specific strategies and services, OSI delivers results that improve the bottom line through accelerated cash flow, lower operating costs, reduced bad debt expense, and improved customer retention. St. Louis-based OSI provides receivables management outsourcing to a blue-chip roster of Fortune 500 clients. For more information about OSI, visit www.osioutsourcing.com.