Racial Abuse Drives Indian Call Center Workers to Quit

Published on:
12 September 2006 at 10:19 a.m. ET

Written by: Unknown Author –

http://www.insidearm.com/news/00005608-racial-abuse-drives-indian-call-center-wo/

London: Alleged racial abuse and rude behaviour from British and American customers are driving increasing number of Indian call centre workers to quit their jobs, a media report indicated today.

Irate customers and their “racial abuses” were factors contributing to the stress and strain in the call centre industry and some organisations have begun employing psychiatrists and counsellors to help employees to cope, according to a report in The Observer.

“I’ve had people tell me, ‘back off … And don?t call me again”,’ said Eugene, 27, whose former employer, Spectramind, provided an accounts services for BT. “There was a lot of racist abuse once people detected from our accents that we weren?t English. I saw girls reduced to tears by it.”

For this complete story, please visit Racial abuse drives Indians to quit jobs: Report.

Racial Abuse Drives Indian Call Center Workers to Quit

Unknown Author

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