ACI Telecentrics Selects Contact Center Solutions from Noble Systems

Atlanta, GA ? Noble Systems Corporation, a global leader in contact center technology solutions, has been selected as the technology vendor for ACI Telecentrics, Inc. ACI Telecentrics replaced its existing dialers with Noble?s unified platform for inbound and outbound call management.

ACI Telecentrics, Inc., a marketing service bureau offering fully integrated web support, call centers, and customer contact services, selected the Noble solution for installation at 600 agent stations. Noble Systems gives ACI a single, integrated solution to manage blended inbound and outbound contacts, with multimedia capabilities for email services. The unified system is Voice-over-IP enabled, and includes a built-in database, digital call recording and archiving, DNC List management, a real-time report server to consolidate data for multiple sites, and development and replication environments.

Rick Diamond, CEO of ACI said, ?ACI has spent much of the past two decades as an industry leader in the most effective use of new technologies on behalf of its clients. ACI has always tried to look at technology through our clients? eyes. What can help our clients meet the increasing demands of sophisticated marketing plans? What can help our clients insure quality and regulatory compliance? How can our technology increase efficiencies to increase revenue generation for our clients? Our technology evaluation team spent more than six months identifying and analyzing new contact center platform alternatives. After reviewing thousands of pages of technical specifications and thorough reference checking, we concluded that Noble would give us the results that count today, and the flexibility to implement programs that would not have been feasible with other platforms. We are very excited to take advantage of the performance, efficiency, flexibility, and cost effectiveness of the Noble Systems platform.?

James K. Noble, Jr., President and CEO of Noble Systems, says, ?ACI Telecentrics has a strong history of frontline performance, with a level of service and professionalism that is unsurpassed in the industry. With their entrepreneurial and innovative spirit, ACI always looks for the best technologies to meet the needs of their clients. Our advanced solutions and client-centric focus provide a perfect fit for their goals. Noble Systems is excited to be a part of ACI?s commitment to excellence.?

About ACI
ACI Telecentrics, Inc. (ACI) is a Customer Contact firm providing inbound, outbound and internet-based sales and customer service capabilities to a wide variety of clients. Founded in 1987, ACI has a staff of over 1,500 people committed to enhancing the sales and service experiences of its clients? customers. ACI has 7 fully automated customer contact offices across the US and Canada.

About Noble Systems
Noble Systems Corporation (NSC) is a global leader in contact center technology (ACD, predictive dialing, blended call processing, digital recording, IVR, CIM systems, email and web products). Based in Atlanta, GA, NSC is a part of the world?s largest teleservices organization, with operations in over 30 countries. Founded in 1989, Noble Systems is the technology solution of choice for tens of thousands of agents, processing millions of calls each day, at client sites worldwide. The NSC solution manages multimedia inbound and outbound contacts, including voice, self-service, and email. For more information on this item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit Noble Systems online at www.noblesys.com.