Tata Teleservices Selects Talgentra's Tallyman Collection System

Bristol, UK and Mumbai, India – Tata Teleservices, one of the leading cellular service providers in India, has appointed Talgentra to install its customer revenue management and collection system. In a contract valued at £2 million, Talgentra’s flagship Tallyman system will be used as Tata Teleservices’ collections system and will enable Tata Indicom to offer best-in-industry services to its customers.

Tallyman will now be the main source of information for Tata Teleservices’ collections agents enabling them to segment customers in debt and adopt a more customised, personalised system for the management of customer debt.

Tallyman is a multi-faceted Customer Revenue Management and Collections system that automates the collections process by consolidating all credit-related communications, including phone calls, emails, texts, letters and faxes between an organisation and its customers into a single database.

Many of the collections processes, such as the issue of personalised standard letters to first time offenders, are automated by Tallyman – which is critical for an organisation the size of Tata Teleservices.

Announcing the initiative, Mr. Amit Bose, President – Telecom, Tata Teleservices said, “Tallyman provides us with a world-class collection system. It will significantly improve our quality of service, efficiency and productivity, and cut administrative costs – as well as increasing our revenues and cash flow.”

Mr. Brian Dewis, CEO of Talgentra, said: “Demand for our Tallyman system is at a high for the simple reason that companies can no longer afford to write-off large amounts of customer debt. With the levels of unsecured consumer debt and credit defaults increasing worldwide, organisations are realising that Customer Revenue Management (CRevM) is an essential part of any effective CRM strategy.”

About Tata Teleservices
Tata Teleservices is India’s leading private telecom service provider. The company offers integrated telecom solutions to its customers under the Tata Indicom brand, and uses the latest CDMA 3G1X technology for its wireless network. Currently operating in eight circles – Andhra Pradesh, Chennai, Gujarat, Karnataka, New Delhi, Maharashtra, Mumbai and Tamil Nadu – the company has a customer base of over 2.25 million. With a planned nationwide footprint across the country, Tata Teleservices has acquired licenses to operate in 12 more circles including Bihar, Haryana, Himachal Pradesh, Kerala, Kolkata, Madhya Pradesh, Orissa, Punjab, Rajasthan, Uttar Pradesh (East), Uttar Pradesh (West) and West Bengal.

About Talgentra
Talgentra is a global IT solutions business that provides customer billing and revenue collection software, primarily to the utilities, telecommunications, public sector and financial markets. The company has over 80 clients using its solutions to bill more than 10 million customers and manage and collect more than $2 billion of debt. Talgentra’s principal software brands are Gentrack for customer management and billing, and Tallyman for revenue management and collection.

Tallyman is now being used by a whole host of finance, communications and utility companies throughout the world including Royal Bank of Scotland, Orange, Severn Trent, British Gas, EDF Energy, Vodafone New Zealand, Flexirent in Australia, Courts in Malaysia and African Bank.

Talgentra has offices in the UK, USA and throughout Asia Pacific. It is a member of the Alchemy Partners Investment Portfolio.