U.S. Collection Agency's Jamaican Call Center Thriving

A US-based call center that began operating with 400 employees in the Montego Bay Freezone just over a year ago, has added 300 workers within its first year of operation, and expects to have a workforce of 1,200 by the end of next year.

“We are well above all of our projections,” Christopher Buehrle, the president of the National Asset Recovery Services (NARS), told the Business Observer last week. “What has happened here (Montego Bay) is more than what we had anticipated.”

The Montego Bay facility represents the first investment by the National Asset Recovery Services outside of the Unites States. The MoBay operation – which occupies 26,000 square feet of work space – was set up at a cost of US$3 million, and can accommodate roughly 1,200 agents.

Buehrle told the Business Observer that NARS’ customer base expanded significantly after it made its investment in Jamaica.

“We now have credit card collections, auto collections, students loan collections, mortgage collections,” he said. “All those things we did not have when we started.”

For this complete story, please visit U.S. Collection Agency’s Jamaican Call Center Thriving.