Call Center Employees Work from Home

Published on:
12 September 2006 at 10:19 a.m. ET

Written by: Unknown Author –

http://www.insidearm.com/news/00002945-call-center-employees-work-from-home/

Jim Ball, co-founder of Golden, Colo., customer-service company Alpine Access, is helping reshape the call-center business.

Employees for privately-held Alpine Access answer inbound calls for a variety of industries. But instead of fielding calls in an office building, nearly all of Alpine’s 4,600 employees, including 3,000 in Colorado, work from home.

Ball has increased revenue 45 percent from 2003 to 2004 and expanded his workforce by more than 50 percent year over year.

For this complete story, please visit Call Center Employees Work from Home.

Call Center Employees Work from Home

Unknown Author

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