BellSouth Deploys Austin Logistics? Optimization Solution to Improve its Collections Strategies

Austin, TX, and Atlanta, GA ? Austin Logistics Inc., a leading provider of analytic software and solutions that predict customer value and behavior, announced today that BellSouth has selected Austin Logistics? CallSelect™ collections optimization solution to improve collections of early-stage delinquent consumer and small business accounts. This solution will enhance BellSouth?s current collections strategies by better identifying which customers are likely to pay on their own (no collections treatment required), identifying which customers require treatment to stimulate payment, and – for those that require treatment – determining the optimal treatment strategy that best supports BellSouth?s business objectives.

The solution is comprised of action-specific models and an optimal treatment strategy developed using Austin Logistics? CallSelect software and analytic consulting. The models and associated strategy will be deployed via CGI-AMS? Strata® Enterprise, which BellSouth currently uses to manage its collections process. The enhanced CallSelect decisioning will provide BellSouth with an optimized collections strategy that lowers agent costs, reduces roll rates and charge-offs, and improves customer satisfaction.

?BellSouth continually looks for innovative technologies that can improve our current processes, including collections scoring,? said Mike Pyron, BellSouth?s Sr. Director of Credit and Collections Management. ?In collections, even incremental changes in resource allocation, customer interaction, and delinquent payments can have an immense impact on our bottom line. By allowing us to precisely segment our early-stage delinquencies and identify which customers will pay without action, we can significantly reduce unnecessary phone calls to customers who have missed a payment in the past 30 days, but who are likely to pay without a call. What?s more, we can improve customer relationships by eliminating calls to customers who would have paid anyway and been offended by a call.?

?Like many industry sectors today, companies in the telecommunications arena are battling mounting competition, customer churn, and customer expectations,? says Dan N. Duncan, President of Austin Logistics. ?In particular, in the collections area, escalating resource costs and customer satisfaction are critical areas for improvement. Austin Logistics tackles these problems with intelligent analytic and treatment optimization solutions. This powerful insight both lowers collection costs and boosts long-term customer satisfaction.?

About Austin Logistics Incorporated
Austin Logistics is a leading provider of analytic software and solutions that predict customer value and behavior to drive more profit from every customer interaction ? delivering a proven return on investment in six months or less. The company?s products and solutions enable its worldwide clients to make proactive, profit-focused decisions that optimize actions in collections, risk/fraud, and customer loyalty applications. Since 1992, Austin Logistics has been trusted by many of the world?s largest financial services companies. The company?s products and solutions are also available to insurance and telecommunications operations worldwide. For more information, please visit www.austinlogistics.com.