Flexirent Deploys Talgentra's Customer Revenue Management and Collection System

Collingwood, Australia – Talgentra ? a specialist in Customer Revenue Management and Collection systems ? today announced its latest customer in Australia. Flexirent, a well-known and rapidly expanding rental and leasing finance provider operating in Australia and New Zealand, is using Talgentra?s Tallyman system.

Flexirent (www.flexirent.com) finances the purchase of computer and technology equipment and works with computer outlets. It is the market leader in ?small ticket? (under AU$20,000) rental finance in the region. With growth last year in excess of 25%, Flexirent wanted to minimise the risk of customers defaulting on repayments. It also recognised that automating its collections system would increase efficiency and cut administrative costs.

Thanks to Tallyman, Flexirent now benefits from:

• An efficient debt management system that manages debt in a timely manner with limited risk from manual errors.
• Reduced debts and write-offs by managing debt earlier.
• Improved customer service and management of customer contracts.
• Reduced operating costs from more efficient management of the expanding collections workload.

Tallyman also enables Flexirent to segment customers in arrears in the same way that marketing departments can segment customers and prospects using Customer Relationship Management (CRM) systems. This allows Flexirent to adopt a more targeted, personalised approach to debt collection, for example, an established customer who usually settles bills on time will not be treated in the same way as a new customer who defaults on their very first payment.

Kym Evans, Flexirent?s general manager, said: ?Choosing Tallyman was a business-critical decision for Flexirent. Without a doubt, Tallyman is the best product on the market today. It is both intuitive and easy to use and has saved us money from day one. We now have an automated collections and debt management system which will enable us to grow even faster.?

Tallyman is already used by a whole host of financial, communications and utility companies around the world including a number of companies in the Pacific Rim such as SingTel in Singapore, Hutchison and Maxis in Australia and Vodafone in New Zealand.

Demand for Tallyman is at a record high brought about by an increasing level of unsecured consumer debt and credit defaults – coupled with the realisation by companies that Customer Revenue Management (CRevM) is an essential part of any effective CRM strategy. The financial returns of implementing a debt collection system as Tallyman have proved to be quantifiable and immediate. Companies are reporting a complete pay back on their investment in less than 12 months as a result of reduced write offs and increased revenue collection. Cash flow too is improved? businesses that have implemented new revenue management and collections systems have improved their collections performance by 25% in less than 6 months.

Brian Dewis, CEO of Talgentra, said: ?We have been selling Tallyman to companies for over 20 years now and demand is stronger than ever before. We are living in a world where debt is easy to rack up and consequently more and more people are getting into trouble. We help our customers improve their bottom line by ensuring that outstanding customer debts do not become bad debts and, ultimately, write-offs.?

About Talgentra
Talgentra is a global IT solutions business that provides customer billing and revenue collection software, primarily to the utilities, communications, public sector and financial markets. The company has over 80 clients using the solutions to bill more than 10 million customers and manage and collect more than $1.5 billion of debt. Talgentra?s principal software brands are Gentrack for customer management and billing, and Tallyman for revenue management and collection.

Talgentra has offices in the UK, USA and throughout Asia Pacific. It is wholly owned by The Alchemy Group.

For more information about Talgentra and Tallyman, please visit www.talgentra.com and www.tallyman.co.uk.