TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2015 CUSTOMER Product of the Year Award winner. The award recognizes exceptional innovation and highlights products that meet and exceed the expectations of customers.
TCN Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The platform provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and business analytics. Its “always-on” cloud-based delivery model gives end-users the ability to quickly and easily scale and adjust to evolving business needs. The solution closely monitors agent-customer interactions, allowing management to better analyze campaign success and team performance.
“We are thrilled to have Platform 3.0 named a 2015 CUSTOMER Product of the Year,” said Terrel Bird, CEO and co-founder of TCN, Inc. “We have worked diligently to create a platform that helps to streamline and improve our clients’ overall call center operations, and it’s an honor to have the innovative technology recognized with such a prestigious award.”
To further enhance the functionality and usability of Platform 3.0, TCN recently added new features to the call center suite, including extended conditional dialing, aggregate reporting, fixed line pacing, selection of hunt groups and assign agent skills in bulk.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor TCN, Inc. with a 2015 Product of the Year Award,” said Rich Tehrani, CEO of TMC. “TCN’s Platform 3.0 solution has proven deserving of this elite status and I look forward to continued innovation from TCN, Inc. in 2015 and beyond.”
The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine.
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.