Many Americans Misunderstand Credit Scores According to New National Survey

WASHINGTON & MINNEAPOLIS – March 15, 2005—According to a new survey by the Consumer Federation of America (CFA) and Fair Isaac Corporation, developer of the FICO® credit score used by most lenders to evaluate consumer credit risk, almost one-half of American consumers do not understand key facts about credit scores:

• 49% do not understand that credit scores measure credit risk;
• 45% incorrectly think that increasing one’s income will increase one’s credit score.

“Despite all of the news coverage about credit scores over the past year, many consumers still do not understand important facts about these increasingly influential numbers,” said Stephen Brobeck, CFA’s Executive Director.

To provide consumers with basic information about credit scores, CFA and Fair Isaac have prepared a new free brochure that is being distributed by the Federal Citizen Information Center (FCIC). “This credit score brochure contains the most important information about the score most businesses use — the FICO credit score — including what factors influence its rise and fall, and how consumers can get their own scores,” said Cheri St. John, vice president of Global Scoring and Consumer Solutions for Fair Isaac.

“The Federal Citizen Information Center (FCIC) is proud to work with CFA and Fair Isaac to distribute this very valuable consumer resource,” said Mary Levy, FCIC’s director of Consumer Information and Education. “This public/private sector partnership means that more consumers will get the information they need to manage their credit, improve their credit scores and get the best possible credit terms the marketplace has to offer. It’s a win-win-win situation for the consumer, the credit industry, and the government.”

To get a free copy of this brochure, titled “Your Credit Scores,” consumers can contact the Federal Citizen Information Center at 1 (888) 8 PUEBLO (1-888-878-3256) or by writing to the following address: Credit Scores, Pueblo, CO 81009. The brochure is also available online to consumers at three different web sites: http://www.pueblo.gsa.gov, http://www.myfico.com, and http://www.consumerfed.org.

Many Consumers Misunderstand Meaning of Scores and How to Improve Them
The survey was conducted by Opinion Research Corporation (ORC) during the period February 10 to February 13. The 1,013 people surveyed by telephone are representative of the adult American population. The sampling error is plus or minus three percentage points.

When given four definitions of a credit score, only 51% correctly indicated that it represents “someone’s credit risk.” Forty-nine percent said that it represents credit availability, debt levels, or credit IQ, or that they did not know what it represents.

Respondents who were most knowledgeable about the definition of credit scores were those with incomes over $75,000 (66%), those with a college degree (63%), and those 35-44 years of age (62%). Those with the least knowledge of this definition were those with incomes under $25,000 (34%), those without a high school degree (35%), and those 18-24 years of age (34%).

When asked what actions would improve a person’s credit score, nearly everyone (93%) correctly said that “paying off one’s debts” would do so. But nearly one-half also incorrectly said that “getting a job that pays a lot more” (45%) and “inheriting a million dollars” (40%) would also directly raise one’s credit score.

Again, those with the least knowledge about what will raise a credit score were the young, the least affluent, and the least educated. For example, 67% of those aged 18-24 incorrectly believe that increasing one’s income raises one’s score. And 62% of those who have not completed high school, and 57% of those with incomes under $25,000, also incorrectly believe that higher incomes raise credit scores.