Prairie Systems' World-Class Managed Voice Services Improves the Collections Process

OMAHA, NE – Prairie Systems, Inc., a leading specialist in voice services and Internet messaging, today announced the 2005 release of their Interactive Collections solution. Significantly benefiting collections budgets, the solution can save 70% to 95% of the cost per collections call, while improving right party contacts, promises-to-pay and overall collections rates.

Interactive Collections is built on the Prairie Systems voice solutions platform, which offers extensive inbound and outbound automated alerting capabilities, integrated within a common environment with text, email, fax and other messaging protocols. The solution can be deployed enterprise-wide in a matter of several weeks.

This enhanced collections offering has been in deployment for several financial service organizations over the past few years. “The credit card issuers and collection agencies we work with have had excellent measurable success with our solution,” says Ann M. Cannon, Senior Vice-President of Sales and Product Management at Prairie Systems. “Our strong industry experience, consultative process and dedication to our clients’ long-term success result in a complete and effective collections solution. Any marketplace with an intense business-to-consumer focus can benefit from this application. We are actively leveraging the solution to our other focus areas of telecommunications, utilities, and auto, home, and consumer lending. Timely and cost-effective collections alerts serve both the needs of the consumer and of our clients.”

Proven Benefits of the Prairie Systems Interactive Collections Solution

• Automated calls provide a lower transaction cost, allowing agents to be repurposed to more difficult collections efforts requiring greater consultative needs

• Reach a broader range of accounts, with lower risk thresholds, higher contact frequencies, across multiple delinquency stages

• Whole Call Recording allows for effective monitoring and call reviews to ensure a positive customer experience

• Superior answering machine detection technology provides higher contact accuracy

• Speech technologies and adaptive scripting allow multiple message types to target differing segments of a portfolio within a single calling application