GSA Pushes for Greater Use of Call Center Contract

Published on:
12 September 2006 at 10:19 a.m. ET

Written by: Unknown Author –

http://www.insidearm.com/news/00001080-gsa-pushes-for-greater-use-of-call-center/

The General Services Administration is trying to drum up business for its new call center program, which helps agencies set up offices to field phone calls and e-mails from citizens.

Last July, GSA launched the program, called FirstContact, and selected five companies to compete for call center work across government: Aspen Systems, ICT Group Inc., Pearson Government Solutions, TeleTech Government Solutions, and Datatrac Information Services Inc.

Since then, GSA has issued two task orders, one worth about $30 million for the agency itself and another worth about $500,000 for a temporary Federal Emergency Management Agency center set up after the Florida hurricanes.

For this complete story, please visit GSA Pushes for Greater Use of Call Center Contract.

GSA Pushes for Greater Use of Call Center Contract

Unknown Author

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