Harry A. Strausser III is president of the Remit Corporation and Interact Training and Development where he oversees the operation of a full-service collection agency and coordinates the training programs of its educational subsidiary. Harry is active in both the Mid-Atlantic Collectors Association where he serves as President and ACA International, the association of credit and collection professionals, in which he is a certified instructor.
Gary Jensen is the founder and chief learning officer of Skills World, and editor of 
Cheryl has over 25 years experience in personnel/human resource management and 13 years experience in the collections industry. She is a member of SHRM and is an active participant in the Government Affairs Committee for their local chapter, HRAM. Cheryl was instrumental in the implementation and certification of ACA's Professional Practices Management System (PPMS) in 2004.
David R. Glezerman is university bursar at Temple University, where he has been employed since 1986. He has overall responsibility for more than $400 million annually in student loans and accounts receivables. Mr. Glezerman has been employed in higher education receivables management for 30 years.
Jaci Minges works for Security National Automotive Acceptance Corporation (SNAAC) in Mason, Ohio. SNAAC purchases and services automotive installment contracts, primarily for members of the United States Armed Forces, and is very proud of their strong relationship with our nation’s service members. Jaci has been in the ARM industry for over 9 years, the majority of which has been spent with a focus on Training, Compliance and Quality Assurance. 
Engaged employees produce the highest earnings
Year after year the world's leaders in employee research find that engaged employees produce better results, remain loyal, are better teammates, and ultimately, create higher earnings for the company.
Who engages employees? Their supervisors! Let's help your leaders become superstars. Taught in the language of collections, by collectors.
How do we create Superstars?
Creating Superstar Supervisors is an affordable yet top-notch four-course program for supervisors and managers that includes:
- 4 web-based self assessments
- 4 online Virtual Learning Labs
- testing after each lab session
- follow-up to help supervisors to implement what they've learned
There is no travel and there are no full days off the collection floor. Complete the program at your own pace within a 4-8 week period - it requires just a few hours per week at most.
At the close of each learning lab, participants will receive a link to an online test and session satisfaction survey. The test will be scored and results will be emailed to participants including their accompanying grade, certificate of completion, and materials for the next course. Materials are engaging and easy to follow. This is not your run of the mill training program!
Classes are in session!
Price - $599*
For the first participant. Additional participants from the same company receive an incredible 60% discount. Sign up as many students as you'd like for only $239 each. This is an incredible deal for four courses.
At the end of the four courses, participants will take an 80-question final exam. This final exam is designed to check for retention and understanding. Participants who score at least 85% will receive an official Creating Superstar Supervisors diploma. Those who fall below the mark will be allowed to retake the final exam for a $30 fee, but must wait 30 days.
The Learning Continues
What separates Creating Superstar Supervisors from other webinar-based programs is that the training and education process doesn’t stop when the last session is over.
During the two months that follow the final exam, attendees will receive additional worksheets, exercises, and challenges for increasing the likelihood that new knowledge transfers into new skills and abilities on the collection floor.
The program is taught by five highly-qualified credit & collection professionals who have been there, done that, and have the T-shirt to prove it.
What are participants saying?
- "The real life examples were great."
- "Speed was great. I’ve sat in lectures that go through the same amount of info and they take 8 hours. This was much easier to follow."
- "I liked the quotes and analogies used to present the material. Lots of good visual images and practical situations from the ARM industry. My compliments to two superhero presenters!"
- "It helps to see that other managers/supervisors experience the same issues that I do. I also liked hearing the different techniques for handling situations that may be more efficient."
- "It was easy to understand and follow."
- "I find myself to be a very visual learner. I was impressed with the way the material was presented and retained."
- "Getting a better understanding of how I operate so that I can communicate more effectively with my staff. I had a bad communication with someone recently and this really opened my eyes as to what went wrong."
- "The material provided in the guide will allow me to improve my skills as a collection manager."
- "Lots of high level information – not just fluff – useful, practical, results driven"
- "I liked the challenging questions that the supervisory skills questionnaire had for us. It was almost like a reality check that helped me to really understand my weak areas and suggest ways for me to improve."
- "The new techniques to implement are great."
- "Good information on how to give feedback."
- "The examples were excellent. The info was good and will be applied."
- "It was great that you aren’t just reading slides. The examples are helpful."
Your tuition includes:
- Four Virtual Learning Labs
All four two-hour Virtual Learning Labs available on demand, on your schedule.
- Four Full-Color Interpretive Reports
Self assessments completed online and full color interpretive reports are emailed to the participant. If desired the reports can also be shared with the participant's manager.
- Certificates of Attendance
Participants receive a Certificate of Attendance for each completed lab.
- Creating Superstar Supervisors Diploma
Must past final exam with an 85% or better score.
Classes are in session!
Price - $599*
For the first participant. Additional participants from the same company receive an incredible 60% discount. Sign up as many students as you’d like for only $239 each. This is an incredible deal for four courses.
Plus, you'll get an ebook:
Beyond the Headset: 25 Ideas, Tips, and Techniques for Engaging the Call Center Frontline
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The SuperPower of Trust:
Building Authentic Relationships that Accelerate Performance and Boost Loyalty
Date/Time
On demand, at your convenience.
Faculty
- Harry Strausser III
President, Remit Corp/Interact Training & Development - Gary Jensen
Chief Learning Officer, Skills World/collector mentor
Sign up now!
Overview
Do your employees think you’re a micromanager? If so, that might indicate there is a low-level of trust manifesting in your collection center. And that’s bad for employee and employer alike. In fact, leadership expert Stephen M.R. Covey wrote a book on the subject of trust and believes that trust is “the one thing that changes everything.” Unfortunately, the 2007-2008 Towers Perrin study found that only 38% of employees believe that management communicates openly and honestly. Clearly trust isn’t as easy to maintain as it may appear.
This session provides participants with insight on the dimensions of trust-related behaviors and how those behaviors impact workplace relationships and employee performance. By considering the level of trust that is evident in the relationships with your employees, as well as some of the reasons behind that trust (or lack thereof), you will develop a deeper understanding of four key categories of trust and how to build it with your employees.
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Use It!
Trust: The Ultimate Test Assessment
24-item assessment & 23 page interpretive reportEach assessment is completed online and interpretive reports are emailed to the participant, and if desired, the participant’s manager. Each full-color report contains interpretive information about scores, detailed charts, and questions for further reflection. These assessments are paramount to the learning process as they establish the baseline from which each participant will learn.
- Harry Strausser III
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Unmask Your Super Power:
How to Use Your Personal Leadership Style to Help Every Employee Achieve Peak Performance
Date/Time
On demand, at your convenience.
Faculty
- Cheryl Pignotti
VP of Employee Services, General Service Bureau - Gary Jensen
Chief Learning Officer, Skills World/collector mentor
Sign up now!
Overview
Every superhero has a super power that he or she must embrace to save the day. For supervisors that super power is called leadership style and unmasking that style is critical to saving the day for the company and for employees.
In this session you will discover your preference for using one of four leadership styles. You will also gain insight into the unique characteristics of each style, and learn ways to adapt or "flex" your style to improve your ability to lead and influence others. The four behavioral patterns we focus on are based on the proven personality theories of William M. Marston and Carl Jung, and include: Direct, Spirited, Considerate, and Systematic.
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Use It!
What's My Leadership Style Assessment
20-item assessment & 13 page interpretive reportEach assessment is completed online and interpretive reports are emailed to the participant, and if desired, the participant’s manager. Each full-color report contains interpretive information about scores, detailed charts, and questions for further reflection. These assessments are paramount to the learning process as they establish the baseline from which each participant will learn.
- Cheryl Pignotti
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What You Don't Know Could Hurt You:
5 Skills Every Superstar Supervisor Must Have
Date/Time
On demand, at your convenience.
Faculty
- David Glezerman
VP/Bursar, Temple University - Gary Jensen
Chief Learning Officer, Skills World/collector mentor
Sign up now!
Overview
Let's face it. Superstars know how to get the job done, and as a supervisor, your ability to get the job done not only can make or break how engaged the employee is, but it can also make or break your career. It’s no secret: you shoulder a great responsibility.
In this session, our experts will fill you in on 5 must-know skills that every supervisor needs to know in order to make the difference between being good and being a superstar:
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Use It!
Supervisory Skills Questionnaire
30-item assessment & 18 page interpretive reportEach assessment is completed online and interpretive reports are emailed to the participant, and if desired, the participant’s manager. Each full-color report contains interpretive information about scores, detailed charts, and questions for further reflection. These assessments are paramount to the learning process as they establish the baseline from which each participant will learn.
- David Glezerman
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A Superior Tomorrow:
Increasing Employee Performance Through 5 Critical Coaching Skills
Date/Time
On demand, at your convenience.
Faculty
- Jaci Minges
Business Analyst, Security National Automotive - Gary Jensen
Chief Learning Officer, Skills World/collector mentor
Sign up now!
Overview
Renowned leadership icon, Ken Blanchard, makes the point that employees will only be engaged as long as they believe their tomorrow is brighter (we call it "superior" to keep with our theme) than their today. As a supervisor it is your duty to help employees see that brighter future and through effective coaching that vision can become reality.
Effective coaches equate to stronger leaders, more motivated employees, improved morale, and better communication in the workplace. So what does it take to unlock this hidden power? While there are many skills and attributes of an effective coach, this session will cover five critical skills essential for success.
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Use It!
Get Fit for Coaching Assessment
27-item assessment & 35 page interpretive reportEach assessment is completed online and interpretive reports are emailed to the participant, and if desired, the participant’s manager. Each full-color report contains interpretive information about scores, detailed charts, and questions for further reflection. These assessments are paramount to the learning process as they establish the baseline from which each participant will learn.
- Jaci Minges