Aspect Software Appoints First Tier One Channel Partner in China

Aspect Software, Inc., the world’s largest company solely focused on the contact centre, has appointed Digital China, a leading information technology services company in the People’s Republic of China, as its first Tier One channel partner in China.

Digital China’s new channel partner status will enable it to distribute Aspect contact centre technologies, including Aspect® eWorkforce Management™, Aspect® Spectrum® ACD and Aspect® EnsemblePro™, in China, Hong Kong and Macau. The company will also be empowered to facilitate product installations and systems training.

“This appointment of Digital China is another clear-cut example of our expansion strategy in action, especially in terms of customer service, for the Asia-Pacific region,” said Pramod Ratwani, vice president, Asia Pacific and the Middle East, Aspect Software. “A case in point of how fast things are moving is that Digital China has already secured Yunnan Unicom as its first Aspect eWorkforce Management customer in China.”

Aspect Software and its channel partners help companies deliver high-quality customer services, handle collections efficiently and generate revenue from their sales and telemarketing campaigns. Its tiered channel partner program helps it to evaluate and rate its channel partners based on their capabilities and expertise.

“Digital China is very proud of our Tier One designation as a channel partner of Aspect Software,” said Wu Ying, general manager of Digital China’s System-Integration Business Unit Solution Centre. “Aspect is an undisputed leader in the contact centre solutions industry, and this partnership will help us open new doors to a market that has huge growth potential.”

“With Yunnan, China East Airlines and Fujian Xing Ye Bank among the more recent additions to our growing customer list, Aspect products continue to establish themselves as the contact centre solutions of choice in China for companies in the transport, banking and finance industries,” said Ratwani. “We look forward to welcoming more Asia-Pacific companies to our family of customers via a very productive relationship with Digital China.”