Aspect Software Customers to Present at Summit for Workforce Management Excellence

Aspect Software, Inc., the world’s largest company solely focused on the contact center, and more than 20 of its customers using Aspect® eWorkforce Management™ software, including AOL, Accenture Business Services for Utilities, Carnival Cruise Lines, ICE Gallery and Nevada Power, will be presenting educational sessions at the 2007 Summit for Workforce Management Excellence starting today through Friday, Feb. 23, at the Gaylord Opryland Hotel in Nashville, Tenn. The annual conference of the Society of Workforce Planning Professionals (SWPP), which is devoted to facilitating education and networking opportunities among workforce planners across all industries, addresses standards and strategies for call center staffing.

Also during the conference, Melissa Fernandez, customer contact team leader for Nevada Power, will be honored as a finalist for SWPP’s 2007 Workforce Management Professional of the Year Award. Having convinced skeptical budget planners and union representatives of the value of workforce management automation, Fernandez led her team in using Aspect eWorkforce Management to achieve huge cost savings from improved agent schedule adherence and real-time performance.

Aspect eWorkforce Management, which received the 2006 TMC Labs Innovation Award, Customer Interaction Solutions Magazine’s CRM Excellence Award and the Frost & Sullivan Growth Strategy Leadership Award for the Global Workforce Management Market, is from the Aspect Contact Center Performance Optimization product line. The solution enables companies to plan, manage and optimize the performance of multiskilled, multichannel, multisite and outsourced staffing resources to maximize profits and customer satisfaction, reduce staffing costs and turnover, deliver superior customer service and improve overall contact center performance to better meet business goals.

For more information about the 2007 SWPP Summit for Workforce Management Excellence and specific session dates and times, visit http://www.swpp.org/annualconference.html.