Top Mexican Bank Cuts Fraud Using Fair Isaac Technology

Fair Isaac Corporation, the leading provider of analytics and decision management technology, today announced that its industry-leading payment card fraud detection technology is delivering impressive results for BBVA Bancomer, S.A., a leader in consumer banking in Mexico serving more than 12 million customers through 1,700 branches across the nation.

BBVA Bancomer has been using Fair Isaac's fraud analytics since the mid-1990s to systematically reduce payment card fraud risk for approximately 16 million accounts across multiple lines of business and banking channels, including branches, telephone banking, POS terminals, ATMs, and online banking. By the late 1990s, the lender had lowered its fraud losses from 100 basis points to under 10 in its credit card portfolio. By 2003, the bank had achieved a 70 percent reduction in debit card fraud.

This year, BBVA Bancomer rolled out Fair Isaac's fraud detection analytics to protect its online card transactions. Since then, the bank has experienced an 80 percent reduction in fraud incidents.

"We are extremely pleased with the excellent results we've achieved with Fair Isaac's Falcon technology as a key part of our fraud management program," said Gaston Huerta, Director of Fraud Prevention at BBVA Bancomer. "It allows us to maximize our fraud defenses by having multiple solutions work in a collaborative manner and offer our cardholders the best protection possible, while controlling fraud losses and operational costs for mitigation. We can react to existing and emerging fraud schemes more quickly and reduce losses across multiple business lines and customer touchpoints without negatively impacting our good customers."