Interested in technology news and analysis?
Sign up today for our FREE newsletters and get them delivered to your inbox.
News Headlines
- PSC Info Group Acquires Data Processing, Printing and Mailing Unit of North Shore Agency 10/30/09
- Kaulkin Ginsberg and insideARM.com Announce First Virtual Exposition for the ARM Industry 9/24/09
- President's Focus Shifts Back to Financial Reform, Consumer Protection 9/16/09
- ARM Firms Leverage IVR Technology to Lower Costs 9/14/09
- Collection Agency Layoffs Reach Highest Level of Downturn in Q2 8/17/09
- New On-line Payment Service Aims to Speed Small Balance Collections 8/3/09
- Debt Portfolio Registration Services Fill an Operational and Regulatory Gap 7/22/09
- Unpaid Medical Bills and Health Care Initiatives Increasing Demand for ARM Help 7/9/09
- FDCPA Cases Brought By Consumers Creates New Market Aimed at Collectors 6/22/09
- Collection Agencies Experimenting with Technology to Deliver Results in Tough Times 6/10/09
- In Your Words: Comments from the ARM Industry Confidence Survey 6/1/09
- ARM Companies Tell Different Tales in First Quarter Confidence Survey 5/20/09
- Automated Solutions Help ARM Professionals Become Red Flag Compliant 4/16/09
- FTC Deadline for Red Flag Rule Compliance Nears for ARM Professionals 4/9/09
- VIDEO INTERVIEW: Warren Rosenfeld, Automated Collection Control 4/3/09
- Best Places to Work in Collections Winner Profile: SoundBite Communications 2/26/09
- Winners Announced in First Annual Best Places to Work in Collections Program 2/10/09
- Change in Post Office Mailing Standard Seen as Positive for ARM Industry 12/23/08
- Case Dismissal Upholds FCC Declaratory Ruling on Cell Phone Use in Collections 12/22/08
- Electronic Payment Growing, But Consumers Slow to Catch On 10/28/08
- Debt Resolve to Delist From AMEX, Trade Over the Counter 9/30/08
- Bank Data Breach Could Impact 12.5 million Customers 9/2/08
- Debt Resolve Shifts Business Strategy, Closes Collection Agency 8/21/08
- Feds Charge 11 in Theft of 40 Million Credit Card Accounts 8/6/08
- The Future of Collections is Multi-channel Contact: Web Panel 7/23/08
- Collection Tech Vendors See Slow Down Continuing 7/3/08
- Is it Recession Yet? … Umm, You’re Kidding, Right? 7/3/08
- Universal to Pay SoundBite $4.6 Million in Suit Settlement 6/26/08
- Debt Resolve Announces Further Delay in Share Sale Funding; Seeking Alternatives 6/25/08
- Downturn, Consumer Mobility Builds Business for LiveVox 6/18/08
- Volume Forecasting Critical to Call Center Success 6/13/08
- Debt Resolve Announces Delay in $7 Million Funding, AMEX Delisting 6/12/08
- ID Theft Drops as Check Fraud Continues 6/10/08
- Payment Players Must Contain Fraud: Chicago Fed President 6/9/08
- Texas Applies Predictive Analytics to Delinquent Taxes 6/4/08
- New Payments Tool Links Health Care Providers, Collectors 6/2/08
- Disaster Planning Could Bring Greater Telecommuting for Issuers 5/30/08
- insideARM Survey: Collectors Feeling Economic Pinch, But Optimistic on Future 5/22/08
- Online Resources Launches Expedited Payments Service 5/22/08
- SoundBite Launches Integrated Communications Platform 5/20/08
- MedAssets Sees Profits Rise as it Preps Accuro Closing 5/16/08
- Restructuring Costs Send Acxiom to a Loss 5/15/08
- TeleTech Announces Strong Q1 But Does Not Report Full Results 5/14/08
- Credit Control Leverages LiveVox’s VoIP to Grow 5/14/08
- Business Intelligence Should Include Humans: Tech Expert 5/14/08
- Collection Agencies, Debt Buyers are PCI Security Hot Spots 5/13/08
- Chesapeake’s T-Recs Enterprise Offers All-in-One Financial Governance Solution 5/13/08
- MicroBilt's ''Smart Metro 2'' Provides Trade-Line Info to Consumer and Commercial Credit Bureaus 5/12/08
- SoundBite Reduces Loss as Revenues Rise 5/9/08
- Online Resources Reduces Losses 5/7/08
Analysis Headlines
- Understanding Debtors in a New Technology Environment
- Does Your Online Advertising Pass the Stress Test? Eight Questions to Answer Before Your Next Campaign
- The Collections Quandary: Tripped by a Cell Phone No More
- SearchReceivables.com - A New Way to Find Suppliers
- Making your First Impression Count with Consumers
- Interview: Louis Summe, Co-Founder and CEO of LiveVox
- The Cost of Dirty Data to Accounts Receivable Managers
- What is UR txt msg str@tegy?
- Interview: John McNamara, Chief Marketing Officer at LiveVox
- Leveraging Technology: Automated Collections
- Leveraging Analytics to Prioritize Collections Efforts and Increase Return on Investment
- The Tangled Web of Google Health – Online Medical Records Could Change Healthcare Receivables Strategies
- Politicking Over Privacy
- Fraud Prevention Measures
- Increasing Cash Collections: Best Practices for Healthcare Receivables Management
- The Evolution of Smart Card Technology
- Debunking Common Myths about Automated Voice Messaging
- Supreme Court eDiscovery Ruling Impacts Data Management Strategies for Businesses
- The FDCPA Paradox of Targeted Voice Messaging Technologies
- Negotiation and Vendor Contracts
- Non-Traditional Credit Scoring: Wot’s All This, Then?
- Trends within the ICT Industry
- The Role of IT in a Credit Business: Re-Randomization of Accounts
- CRM and the Internet
- Interview: R. Fred Houston, CEO of Columbia Ultimate
- Expert Roundtable: Technology Purchases
- Interview: Wil Davis, President of Ontario Systems
- The Role of Technology in Deductions and Dispute Management
- Technology and Collections – Part 4
- Technology and Collections – Part 3
- Technology and Collections - Part 1
- Technology and Collections – Part 2
- Getting the Basics Right - Part 1
- Increasing Customer Contactability - Part 1
- Increasing Customer Contactability - Part 2
- Increasing Customer Contactability - Part 3
- Increasing Customer Contactability - Part 4
- Promise to Pay - Communications Technology
- Promise to Pay - Follow-up Policies
- Pathfinder Interview: John Moscicki
Research Headlines
- Student Loan Collections Report - Technology and Vendors
- Kaulkin Report 7 Excerpt - Investments in Technology Required for Improved Efficiency
- Healthcare ARM Report - Suppliers to the Healthcare Sector of the ARM Industry
- Kaulkin Report 6th Edition - Technology Vendors
Press Releases
- Snowfly and Contact Center Performance Forum Produce Incentives Survey Results 11/20/09
- NCO Launches New Consumer Website 11/18/09
- Combined Business to Create Next-Generation Revenue Cycle Solutions, Improving Administration and Ca 11/16/09
- Comtech Systems Partners with WebRecon to Protect Against Litigious Consumers 11/13/09
- Universal Data Services and Oxford Capital Recovery Announce Partnership 11/12/09
- Southwest Credit Achieves PCI DSS Level 1 Compliance 11/6/09
- DANTOM Systems and Diversified Data Announce Strategic Alliance 11/5/09
- Executive Change: Aspect Names New Executive Leadership to Drive Company’s Unified Communications Strategy 11/4/09
- Revenue Cycle Solutions, Inc. selects ZirMed as Financial Services Platform Strategic Partner 10/29/09
- Collections Optimization From SAS Helps Companies Maximize Return While Reducing Costs 10/29/09
- Online Resources Core Earnings Per Share Up 50 Percent Over Prior Year 10/29/09
- Webrecon to Scrub Every Collection Database Industry-Wide for Free 10/26/09
- TEC Services Group, Inc. and CR Software LLC Announce Strategic Partnership 10/22/09
- DataRose Announces The EqualXchange Network for Credit & Collections Industry 10/20/09
- Melissa Data Announces a New Addition to Address Object and MAILERS+4 10/20/09
- Executive Change: LDG Financial Services Promotes Willie Gray to Vice President of IT 10/19/09
- Collections Performance Benchmarking Results Available in New Research by the Ascent Group 10/16/09
- Sykes Enterprises, Incorporated and ICT Group, Inc. Sign Definitive Merger Agreement 10/7/09
- ICEware Corp Receives 2009 Best of Hauppauge Award 10/2/09
- Aspect Announces New Release of PerformanceEdge eLearning Capability with Integration to Aspect Unified IP Platform Product 10/1/09
- BillingTree Partners with Decca Software Company (Collections MAX) to Provide Integrated Payment Solutions 9/29/09
- Internet Payment Exchange Teams with ARM Solutions to Offer Soft Collections 9/29/09
- Aspect Hosts UC World Live Day to Bring Unified Communications Professionals Together 9/24/09
- Glacial Star Group’s Collection Franchise Model Approved for SBA Loans 9/22/09
- Collection Law Firm Uses IAT Dialing Technology to Offset Account Increase 9/22/09
- Cortera Launches First Community for Small Business Credit Reporting at DEMOfall 09 9/22/09
- ADVOCATE Announces Exclusive Billing Agreements with Respected Radiology Practices and Imaging Providers 9/21/09
- Magnum™ hosts Webinar with Dun & Bradstreet 9/18/09
- FTC to Host Public Roundtables to Address Evolving Consumer Privacy Issues 9/17/09
- Commercial Collector RMS Opens Online Business Center 9/17/09
- Merchants & Medical Credit Corp. Selects The Intelitech Group's Acumen! Business Analytics Suite 9/16/09
- PELORUS Group Names Aspect as the Leader in the Global Workforce Management Market 9/15/09
- CGI provides banks with improved working capital capabilities 9/15/09
- IAT and PossibleNOW Announce Partnership Referral Agreement 9/11/09
- SoundBite Introduces Making Home Affordable Accelerator Solution for Mortgage Servicers 9/11/09
- RevQ White Paper, Automating Court Collections, Provides Ways to Improve Collection Rates and Court Order Compliance 9/10/09
- Eastern Revenue Inc. Chooses CR Software's Collection Resource System 9/10/09
- Noble Systems Announces Acquisition of Assets from TouchStar 9/9/09
- MSB Now Offering 24/7 Telephonic Account Access to Customers with Toll Charges for the 183A Toll Road 9/9/09
- CollectionTree.com Announces New Version of Industry-Leading Debt Placement Software 9/9/09
- Associated Bank Partners with Elan Financial Services for its Credit Card Program 9/4/09
- Finally, a Viable Small Balance Collection Solution 9/4/09
- Meade & Associates Chooses The Intelitech Group’s Acumen! 9/2/09
- Noble Systems Receives 2009 TMC Labs Innovation Award 8/28/09
- Multiple Customers of SunGard's AvantGard Solution Recognized in Treasury Today's Adam Smith Awards 8/27/09
- Akcelerant Announces Company-Wide Reorganization 8/25/09
- CR Software Ranked on the Exclusive List of America’s Fastest-Growing Private Companies 8/25/09
- Collect America Enhances Business Agility and Reduces Costs with Oracle Fusion Middleware 11g 8/25/09
- Convergys’ New Intelligent Self-Service Solution Reduces Costs and Delivers Personalized, Relevant Multichannel Interactions 8/25/09
- NRA Achieves SAS 70 TYPE II Certification for Secure, Reliable, Effective IT Services 8/21/09
