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News Headlines
- FTC Cracks Down on Work-From-Home Scams 12/18/06
- CRM Firm Core Solutions to Acquire Computer Control Corporation 12/12/06
- Hospitals Working to Ease Collection Policies 12/12/06
- WWR Expands Public Utilities Practice Group 12/11/06
- I.C. System Maintains PPMS Certification through ACA International 12/8/06
- ACF Medical Services Purchases $250 million in Receivables from Four Healthcare Systems 12/8/06
- Egypt-based C3 Reaches New Heights with Altitude Software 12/8/06
- PIC Solutions Presents Best Practices to MENA Credit Grantors 12/5/06
- IEI Financial Services Earns J.D. Power and Associates Call Center Certification 12/5/06
- CR Software Releases Enhanced Customer Portal 12/1/06
- NARS Announces First Round of Employees Hired at New Call Center 11/28/06
- Medical Collector Discovers Eager Applicant Pool, Expands Hiring Goals 11/17/06
- COPC Inc. Launches IAOP Customer Contact Center Leadership Chapter 11/16/06
- Portfolio Recovery Associates Establishing New Call Center in Jackson, TN 11/16/06
- Turkish Bank Selects PIC Solutions for Specialised Credit Risk Training 11/14/06
- AADMO to Release IRS Training Video for Credit Counseling Agency Investigations 11/9/06
- Aspect Software Earns Top Honors for Customer Value Enhancement 11/9/06
- UK Debt Firms Join Forces in Industry Body 11/6/06
- Executive Bio: Jeff Freedman 11/2/06
- Executive Bio: Harry A. Strausser III 11/2/06
- Executive Bio: Beth Cole 11/2/06
- Executive Bio: Jill Jensen 11/2/06
- Executive Bio: Bill Lindala 11/2/06
- Executive Bio: Karen Powell 11/2/06
- Weltman, Weinberg and Reis Expands Government Collections, Welcomes 1,000th Employee 10/30/06
- Aspect Software Positioned as Major Industry Player on Software 500 List 10/27/06
- TeleTech Q3 Earnings Rise 10/26/06
- PIC Solutions Delivers Specialized Collections Training to Nedbank 10/26/06
- UK Collection/Contact Center Claims Top Contact Center Prize 10/25/06
- Collection Agency Opens New Call Center, Gets PPMS Certification 10/23/06
- TeleTech Launches @Home Solution 10/18/06
- UnitedHealth CEO to Step Down in Wake of Stock Scandal 10/16/06
- Indiana: Marion Superior Court Nets $1 Million Using Private Collection Agencies 10/16/06
- Premiere Global Services Announces Communications Services for Financial Professional 10/16/06
- Bank of America Opens New Wichita Call Center 10/13/06
- Hunter Warfield Posts Record Liquidation Rates 10/13/06
- PIC Solutions Co-Authors Credit Risk Book 10/12/06
- More Hospitals Working with Patients to Pay Bills 10/10/06
- Internal Revenue Service to Explain Overhaul of the Federal Credit Counseling Law 10/9/06
- Columbia Ultimate Client Conference Highlights Value Creation and Leadership 10/9/06
- Sallie Mae Opens New Debt Management Unit Center 10/3/06
- Credit Counseling Association to Unveil IRS Training Program at Conference 9/20/06
- Taxpayer Protections as IRS Private Collections Begin 9/20/06
- MRS Associates Opens New Call Center in New Jersey 9/19/06
- Per-Se Technologies Releases ePREMIS 2.6 to Help Hospitals Transition to New Claim Forms 9/19/06
- BPO Provider Opens New Training Facility in Philippines 9/18/06
- Barbados Official Talks Up Int’l Investment at NCO Expansion Ceremony 9/18/06
- GE BPO-Collection Unit Announces Expansion into Poland 9/18/06
- UNC-Greensboro Economist Challenges DoD Study on Payday Loans 9/14/06
- Executive Change: Brad Chenoweth Named to ACA Foundation Board of Directors 9/13/06
Analysis Headlines
- What Really Makes Healthcare Collections Unique
- Trends within the ICT Industry
- Maximizing the Productivity and Effectiveness of Collectors – Part 9
- Getting On Track with Onboarding
- Collectors Need To Start With Their Own Budget
- Expert Roundtable: Technology Purchases
- Maximizing the Productivity and Effectiveness of Collectors – Part 3
- Maximizing the Productivity and Effectiveness of Collectors – Part 2
- Interview: Kevin Keleghan, President and CEO of OSI
- Maximizing Productivity and Effectiveness of Collectors – Part 1
- Interview: Hank Markowe
- Expert Roundtable: Government Collections
- Collectors: Where to Find Them and How to Keep Them
- As The Debtor Turns
- Expert Roundtable: Collector Training
- Interview: Anthony Marino
- The Talk about Certification and Process Management
- Pay Attention to Internal Collections
- Risk vs. Reward
- Column: Collecting For The IRS
- Managing Collector Performance – Part 3
- Frivolous Lawsuits
- Managing Collector Performance - Part 1
- Managing Collector Performance - Part 2
- Pathfinder Interview: John Moscicki
- Expert Roundtable: Mid-Sized Agency Leaders
- Expert Roundtable: Nearshore and Offshore Outsourcing
Research Headlines
