News Headlines

• Unemployment Rate Surges to 6.1 Percent in August 9/5/08
• Jobs Reports Indicate More People Out of Work 9/4/08
• GC Services Wins Employer of the Year Honors in West Virginia 8/27/08
• Buffalo Debt Collector Could Create 700 New Jobs 8/14/08
• Unemployment Rate Jumps to 5.7 Percent, Four-Year High 8/1/08
• Fast Growing Collection Agency Opens New Call Center in Georgia 7/17/08
• Commuting Options Prompt Collection Agency Move 7/15/08
• Collection Agency Adding 200 Jobs at Alabama Call Center 7/14/08
• Economy Loses More Jobs than Expected in June 7/3/08
• ACA Study Shows Collection Agencies Recovered $40 Billion in 2007 6/26/08
• UK Mortgage Lender Hiring Debt Collectors Amid Massive Layoffs 6/19/08
• Missouri Collection Agency to Expand and Create Jobs 6/17/08
• HSBC Closing Credit Card Servicing Call Center, 240 Jobs Lost 6/16/08
• Obama Says Card Issuers Trick Consumers with Unfair Practices 6/12/08
• Big Card Issuers Look to Prepaid for New Market Growth 6/9/08
• Economic News Shows People Losing Homes and Jobs in Record Numbers 6/6/08
• Call Center Firms Add 15,503 Jobs in May 6/5/08
• NCO Group to Expand in Missouri on Best Buy Contract 5/13/08
• Indian ARM-BPO Firm to Create 800 Jobs in Ireland 5/5/08
• The Best Contact Centers have Top Training, Technology, and Analysis 4/11/08
• Cap One Credit Cards See Charge-Offs Drop Off 4/10/08
• NCO Group Looks Offshore to Ease Labor Costs 4/3/08
• Southeast a Strong Draw for ARM's Oxford 3/28/08
• Buffalo Collection Agency Adding Collectors in Expansion 3/24/08
• Economy Grinding to a Halt: Conference Board 3/21/08
• Debt Buyer LHR Named a Top Employer in New York State 3/20/08
• U.S., Philippines Lead in Contact Center Voice Work 2/15/08
• Collectors Generate $494,000 Annually: ACA Survey 1/18/08
• NARS Celebrates 1 Year in Flagship U.S. Call Center 1/7/08
• Jobless Rate Hits 5 Percent, Market Tanks 1/4/08
• Recession? No, but Expect Slow 2008: Economist 12/26/07
• BPO and ARM Provider Technosoft Opens New Office in India 12/11/07
• Few Employers Favor Mandatory Healthcare Plans 11/28/07
• Equity Stake Could Convince Agents to Stick Around 11/20/07
• Unemployment Claims up Slightly Last Week 9/13/07
• New CEO has Big Growth Plans for UCB 9/10/07
• New Zealand Collection Agency Workers on Strike 9/7/07
• Economic Data Bleak for U.S. this Week 9/5/07
• Collector Afni Expanding in Arizona, Adding 350 Jobs 8/24/07
• Subprime Lender NovaStar Cuts 37 percent of Workforce 8/17/07
• Oxford Management Services Opens New Call Center In Scranton 8/14/07
• Ohio Collection Agency Acquires Second Site 7/18/07
• 132,000 Jobs Added in US in June 7/17/07
• Enhanced Recovery Will Add 300 in Georgia 7/16/07
• Discover and First Data Team Up on Payroll Cards 7/16/07
• Capital One to Cut 2,000 Jobs 6/28/07
• First Data to Cut 300 Call Center Jobs 6/14/07
• Asset Acceptance Hosting Career Fairs at Two Locations 6/12/07
• NARS Announces Move of Contact Center into Permanent Facility 6/8/07
• I.C. System to Open Branch Office in Wisconsin 6/1/07

Analysis Headlines

• Keeping Score: Managing Success With a Collector Scorecard
• Job Searchers Turning the Tables – Interviewing Your Potential New Employer
• Six Steps to Retaining Your Best Employees
• The Attrition Condition in the ARM Industry
• Management Styles Directly Impact Employee Motivation
• Running Thin: The Search for Talented Collection Pros
• Effective Ways to Create and Motivate a Winning Team
• Incentivizing Effective Collections
• Off-Shoring – Friend or Foe?
• 6 Steps to Retaining Your Best Employees
• Vendor Management Jobs in High Demand
• Ask the Recruiter
• Getting On Track with Onboarding
• Book Of Business -- Fact or Fantasy?
• Resume Truth or Dare
• Collectors Need To Start With Their Own Budget
• 10 Job Search Mistakes to Avoid
• Maximizing the Productivity and Effectiveness of Collectors – Part 4
• Don't Be Afraid of Relocation Expenses with Out of Town Candidates
• Maximizing the Productivity and Effectiveness of Collectors – Part 3
• Finding the Right Recruiter and Making the Relationship Work for You
• Maximizing the Productivity and Effectiveness of Collectors – Part 2
• Four Tricks That Will Make Your Interview a Treat
• Maximizing Productivity and Effectiveness of Collectors – Part 1
• Contemplating a Job Offer?
• Writing the Right Resume
• Collectors: Where to Find Them and How to Keep Them
• I Hired Them...What Now?
• A Recruiting Firm's Reputation with Candidates is Very Important
• Is Your Resume on the Cutting Room Floor?
• How Compensation Affects Retention of Sales Professionals
• Expert Roundtable: Collector Training
• Is a Change Good?
• Crossing Over - When Operations Managers Leave a Creditor to Join an Agency
• Risk vs. Reward
• Accomplishments Talk When Evaluating Candidates
• Practiced Networking: Finding the Best Candidates (and Clients and Customers)
• Managing Collector Performance – Part 3
• The Search for Collection Sales People

Press Releases

• West at Home Brings 300 New Jobs to Omaha Metro 8/29/08
• Zenta Establishes Operations In Manila, Philippines 8/6/08
• RMS Breaks 3,000 Employee Threshold with BPO Expansion 7/30/08
• PIC Solutions Doubles Dubai Office Size to Gear for Growth 7/16/08
• Debt Buyer LINK Financial Opens New Operational Site in Dublin 7/9/08
• LexisNexis Executive Authors Book on Background Screening Best Practices 5/13/08
• Gila Corporation Recognized as a Compassionate Employer 5/7/08
• Taleo Selected by NCO Group for Global Recruiting Solution 4/14/08
• Collection Agency Expands Pennsylvania HQ; Opens Two Canadian Offices 4/10/08
• PR - Mirand Releases Collection Agent Staffing Program 4/7/08