Interested in Collection Technology news and analysis?

News Headlines

• Competition Hosed by insideARM.com Summer Photo Contest Winner 9/1/10
• Collection Agencies Maintain Growth Posture in Tough Economy 8/18/10
• Are Your Collectors a Data Security Risk? 8/3/10
• Convoke Systems Raises $5.5 Million in Funding; Plans to Expand Services to ARM Industry 7/26/10
• CMS Final Rules to Qualify for Health IT Incentive More Flexible 7/23/10
• Medical Collectors Need to Move Up in the Cycle to Avoid Death 5/28/10
• CMS Proposed Rules to Receive Health IT Incentive Payments Too Inflexible, Says 53 Health Care Organizations 5/21/10
• Technology is Shaping the Words Collectors Use 3/31/10
• insideARM’s EXPO 3.0 Virtual Exhibition is Live Today 2/16/10
• Exhibitors Gearing Up as Curiosity Grows About Online ARM Expo 2/10/10
• Proposed FCC Change to TCPA would Negatively Impact ARM Industry 2/4/10
• American Debtor Pool Undergoing Massive Demographic Shift 1/28/10
• Text Messaging As the Next Frontier in Collection Communication 1/27/10
• PSC Info Group Acquires Data Processing, Printing and Mailing Unit of North Shore Agency 10/30/09
• Kaulkin Ginsberg and insideARM.com Announce First Virtual Exposition for the ARM Industry 9/24/09
• President's Focus Shifts Back to Financial Reform, Consumer Protection 9/16/09
• ARM Firms Leverage IVR Technology to Lower Costs 9/14/09
• Collection Agency Layoffs Reach Highest Level of Downturn in Q2 8/17/09
• New On-line Payment Service Aims to Speed Small Balance Collections 8/3/09
• Debt Portfolio Registration Services Fill an Operational and Regulatory Gap 7/22/09
• Unpaid Medical Bills and Health Care Initiatives Increasing Demand for ARM Help 7/9/09
• FDCPA Cases Brought By Consumers Creates New Market Aimed at Collectors 6/22/09
• Collection Agencies Experimenting with Technology to Deliver Results in Tough Times 6/10/09
• In Your Words: Comments from the ARM Industry Confidence Survey 6/1/09
• ARM Companies Tell Different Tales in First Quarter Confidence Survey 5/20/09
• Automated Solutions Help ARM Professionals Become Red Flag Compliant 4/16/09
• FTC Deadline for Red Flag Rule Compliance Nears for ARM Professionals 4/9/09
• VIDEO INTERVIEW: Warren Rosenfeld, Automated Collection Control 4/3/09
• Best Places to Work in Collections Winner Profile: SoundBite Communications 2/26/09
• Winners Announced in First Annual Best Places to Work in Collections Program 2/10/09
• Change in Post Office Mailing Standard Seen as Positive for ARM Industry 12/23/08
• Case Dismissal Upholds FCC Declaratory Ruling on Cell Phone Use in Collections 12/22/08
• Electronic Payment Growing, But Consumers Slow to Catch On 10/28/08
• Debt Resolve to Delist From AMEX, Trade Over the Counter 9/30/08
• Bank Data Breach Could Impact 12.5 million Customers 9/2/08
• Debt Resolve Shifts Business Strategy, Closes Collection Agency 8/21/08
• Feds Charge 11 in Theft of 40 Million Credit Card Accounts 8/6/08
• The Future of Collections is Multi-channel Contact: Web Panel 7/23/08
• Collection Tech Vendors See Slow Down Continuing 7/3/08
• Is it Recession Yet? … Umm, You’re Kidding, Right? 7/3/08
• Universal to Pay SoundBite $4.6 Million in Suit Settlement 6/26/08
• Debt Resolve Announces Further Delay in Share Sale Funding; Seeking Alternatives 6/25/08
• Downturn, Consumer Mobility Builds Business for LiveVox 6/18/08
• Volume Forecasting Critical to Call Center Success 6/13/08
• Debt Resolve Announces Delay in $7 Million Funding, AMEX Delisting 6/12/08
• ID Theft Drops as Check Fraud Continues 6/10/08
• Payment Players Must Contain Fraud: Chicago Fed President 6/9/08
• Texas Applies Predictive Analytics to Delinquent Taxes 6/4/08
• New Payments Tool Links Health Care Providers, Collectors 6/2/08
• Disaster Planning Could Bring Greater Telecommuting for Issuers 5/30/08

Analysis Headlines

• Interview: Bette Capaldo, SVP of Accounting Operations, NCO Financial Systems, Inc.
  ARM consultant Gina McNaughton recently sat down with Bette Capaldo, head of NCO's massive accounting and payments operation. Bette shared her insights on working for the largest ARM company in the world and what lies ahead for payments in the industry.
• What to Expect at EXPO 3.0; Getting The Most out of a Virtual Exposition
  EXPO 3.0 is a virtual exhibition, so the entire event is happening over the Internet. Just like a traditional conference however, advance planning will help you get the most out of the experience. We've put together some quick tips for you to help you get an idea of what to expect.
• Understanding Debtors in a New Technology Environment
  The accounts receivable management industry has long been a leader in adopting certain technologies, like analytics. But decision-makers must now take steps to adjust to debtors' use of mobile communications and the Internet.
• Does Your Online Advertising Pass the Stress Test? Eight Questions to Answer Before Your Next Campaign
  Based on nearly 10 years of experience working with advertisers on insideARM.com, we've developed a quick list of tips to help you get the most out of your online marketing campaigns.
• The Collections Quandary: Tripped by a Cell Phone No More
  
• SearchReceivables.com - A New Way to Find Suppliers
  insideARM.com has launched a new search engine that offers a new kind of buyer's guide that taps live information online.
• Making your First Impression Count with Consumers
  An industry expert explores the importance of Initial Right Party Connect and how to maximize collection efforts based on the first impression.
• Interview: Louis Summe, Co-Founder and CEO of LiveVox
  Louis Summe, CEO of hosted dialer provider LiveVox, recently sat down with insideARM to discuss the genesis of his company and the role he sees LiveVox playing in a difficult collections environment.
• The Cost of Dirty Data to Accounts Receivable Managers
  
• What is UR txt msg str@tegy?
  
• Interview: John McNamara, Chief Marketing Officer at LiveVox
  insideARM recently spoke with John McNamara, a 25-year ARM industry veteran. McNamara shared his experience in the industry and changes he's seen, providing some fascinating insight on how the debt collection business has changed and the drivers behind the change.
• Leveraging Technology: Automated Collections
  
• Leveraging Analytics to Prioritize Collections Efforts and Increase Return on Investment
  As more debt goes out for collections, less becomes collectable in the current consumer environment. Analytics can help prioritize collections and put an accurate price on portfolio of purchased debt.
• The Tangled Web of Google Health – Online Medical Records Could Change Healthcare Receivables Strategies
  Several prominent web cornerstone firms, like Google and Microsoft, are pushing a system that would allow consumers access to Personal Health Records. The medical ARM industry could both benefit and suffer by this move.
• Politicking Over Privacy
  
• Fraud Prevention Measures
  
• Increasing Cash Collections: Best Practices for Healthcare Receivables Management
  
• The Evolution of Smart Card Technology
  
• Debunking Common Myths about Automated Voice Messaging
  
• Supreme Court eDiscovery Ruling Impacts Data Management Strategies for Businesses
  A recent Supreme Court eDiscovery Ruling has impact across all business sectors; however, it is particularly important for industries like ARM that are prone to litigation, consumer watch-dog groups, and regulatory scrutiny.
• The FDCPA Paradox of Targeted Voice Messaging Technologies
  
• Negotiation and Vendor Contracts
  
• Non-Traditional Credit Scoring: Wot’s All This, Then?
  
• Trends within the ICT Industry
  The retention of Information and Communication Technology (ICT) staff is a global issue faced by many credit-granting organizations.
• The Role of IT in a Credit Business: Re-Randomization of Accounts
  This article introduces the concept of re-randomization of accounts in order to provide for objective champion challenger groups within the account base.
• CRM and the Internet
  There is a significant amount of information available to the marketer in this age of Internet, ATM’s, direct mail and telemarketing. The challenge is to integrate this contrasting information to get one view of the customer.
• Interview: R. Fred Houston, CEO of Columbia Ultimate
  Fred Houston, President of Columbia Ultimate, Inc., and a nearly 30 year veteran in the industry, talks to insideARM.com about his career, the industry and the ever-changing face of technology in collections.
• Expert Roundtable: Technology Purchases
  A conversation with collection agency decision makers about technology purchases.
• Interview: Wil Davis, President of Ontario Systems
  Wil Davis, Chairman, President and Co-founder of Ontario Systems, talks to insideARM.com about his career, his company and the current environment of collection software.
• The Role of Technology in Deductions and Dispute Management
  Collectors working in an A/R capacity for creditors shouldn't be burdened with disputes over invoices. So what systems can you put in place to take the dispute out of the collectors' hands?
• Technology and Collections – Part 4
  This is the fourth in a series of tips from PIC Solutions concerning the proper use of technology in collections at all levels
• Technology and Collections – Part 3
  This is the third in a series of tips from PIC Solutions concerning the proper use of technology in collections at all levels.
• Technology and Collections - Part 1
  A good collections strategy will take a base of delinquent accounts, segment them using a set of sound collections principles and then allocate an appropriate set of actions to each account. A number of technologies can enable or assist in this: collections systems, account management systems and even certain diallers.
• Technology and Collections – Part 2
  Technology has played a pivotal role in collections over the last decade. Not only have staggering improvements in process efficiencies been achieved, but a completely new set of collections concepts have been developed to make optimal use of these new toolsets.
• Getting the Basics Right - Part 1
  
• Increasing Customer Contactability - Part 1
  
• Increasing Customer Contactability - Part 2
  
• Increasing Customer Contactability - Part 3
  
• Increasing Customer Contactability - Part 4
  
• Promise to Pay - Communications Technology
  
• Promise to Pay - Follow-up Policies
  
• Pathfinder Interview: John Moscicki
  The President and CEO of leading collection agency software provider, Columbia Ultimate, talks with insideARM.com about market trends and technologies that enable success in our rapidly evolving industry. This is the first in a monthly series of interviews with front line players in the trade.

Research Headlines

• Student Loan Collections Report - Technology and Vendors 
• Kaulkin Report 7 Excerpt - Investments in Technology Required for Improved Efficiency 
• Healthcare ARM Report - Suppliers to the Healthcare Sector of the ARM Industry 
• Kaulkin Report 6th Edition - Technology Vendors 

Press Releases

• MicroBilt and CL Verify to Merge; Announce New CEO and Investment 9/3/10
• Stellar Recovery Simplifies Multi-Site PCI Compliance with LiveVox 9/2/10
• Global Connect and Global LiquidEdge Launch New Call Optimization Solutions 9/2/10
• TCN Releases SoftPhone: Complete Call Center Technology Now Available in Minutes 9/2/10
• RGS Financial Joins Tech Lock Certified Program 9/1/10
• Interior Concepts Receives Innovation Award 8/31/10
• CMC’s Latest Release of FlexCollect Gives Strategist Control Over Comprehensive Self-Service Dialogue 8/31/10
• New Commission Opportunities with Launch of CollectionTree.com’s Affiliate Program 8/27/10
• Debt Resolve Reports Balance Sheet Improvements 8/26/10
• Inland Capital Services Selects Ontario Systems’ Collect SAVVY to Improve Collections 8/25/10
• Sierra Group Compliance Signs Contact with United Collection Bureau to Launch ETHIcollect Compliance Program 8/20/10
• Noble Systems Releases Composer 9.2 Web Agent 8/20/10
• Debt Resolve Closes $1.5 Million Funding Round 8/19/10
• CreditMax Receives Growth Equity to Expand NDSE Consumer Debt Exchange 8/18/10
• ICEware Corp Acquires Arctic Software 8/18/10
• GlobalCollect Boosts its E-Commerce Shopper Support Portfolio 8/17/10
• Global Connect Announces Release of Best Time of Day Call Report and Other System Features 8/12/10
• Eltman, Eltman & Cooper Announces DEEP LOOK: Free Judgment Portfolio Netback Analysis 8/11/10
• Persolvo Data Systems Adds Three Top 15 Collection Agencies in Second Quarter 8/11/10
• Ontario Systems’ Ryan Childers Selected as Co-Chair for TSIA Champions Professional Services Program 8/10/10
• Online Resources Posts Second Quarter 2010 Results 8/6/10
• Executive Change: BillingTree Appoints Randy Phelps as COO 8/5/10
• SoundBite Communications Expands European Presence 8/5/10
• Dun & Bradstreet Selects coAction Collection Management Application 8/4/10
• Optio Solutions Announces Cash Flow Maximizer for Collections 8/3/10
• Akcelerant Selects Ser Technology’s Proact Consult Solution to Assist Lenders With Business Intelligence Analytics 8/3/10
• insideARM.com Appoints Forward Thinking Editorial Board 7/28/10
• LiveVox Introduces "Best Time to Call" Business Analytics Tools 7/28/10
• Executive Change: Debt$Net Announces New Head of Technical Support Department 7/27/10
• West Interactive Acquires TuVox 7/26/10
• China’s Top Credit Card Issuer Chooses Collection Management Tool from ALI Solutions 7/22/10
• The Intelitech Group Announces Partnership with The Bahamas Telecommunications Company 7/22/10
• Study: Expensive and Outdated Collections Methods Hampering Industry Rebound 7/21/10
• Noble Systems Serves Federal Student Loan Collection Leaders 7/21/10
• DAKCS Software Honors 18 Clients with 25 Years of Service at Conference in Salt Lake City 7/20/10
• Merchants’ Credit Guide Co. Joins Tech Lock Certified Program 7/20/10
• CompuMail Proves Security & Compliance With Tech Lock Certification 7/19/10
• Oxford Management Services Selects Nexidia’s Speech Analytics to Integrate into its Collections and Quality Assurance Processes 7/19/10
• New Code of Conduct for Collection Agencies Established by CollectionTree.com 7/16/10
• SoundBite Communications Enhances Customer Contact Strategies with Hosted Predictive Dialing 7/15/10
• New Global Connect Features Optimize Productivity and Compliance for ARM Clients 7/14/10
• MicroBilt New Online Profile Search Part of New Collection People Search Product Line 7/14/10
• Legal Collections Firm Streamlines Electronic Payment Processing 7/13/10
• Interactive Intelligence Enhances Offering for Credit and Collection Industry 7/13/10
• Ontario Systems Announces Innovative Partnership with Tech Lock Incorporated 7/12/10
• FICO Launches First Collection System with Built-in Analytic Adaptation 7/12/10
• DialConnection Partners with PossibleNOW to Provide Wireless List Management Services to Collection Organizations 7/9/10
• Kaulkin Media Appoints Stephanie Eidelman President to Drive Change 7/8/10
• Applied Business Intelligence Group Announces Partnership with PredictiveMetrics on Mexican Collection Scoring 7/8/10
• LiveVox Automates Voicemail Compliance on Manual and Preview Calls 7/7/10