Receivables Call Centers
The accounts receivable management industry has evolved and so have the technologies used to support it. Debt collectors rely heavily on debt collection technology, such as call centers, throughout the debt collection process. The advent of call centers aids in debt collection strategies, workflow, contacting debtors, productivity, analysis and reporting. Improvements in debt collection technology such as call centers can often help a collection agency reach a higher percentage of debtors resulting in more money collected for clients.
Free reports on call centers from insideARM:
News Headlines
- Canadians Flocking to Do-Not-Call List Crash Web Site 10/1/08
- NCO to Close Call Center in Canada 9/10/08
- FTC Issues Rule on Prerecorded Calls for Marketers; ARM Not Impacted 8/20/08
- BPO Provider TeleTech Reports Strong Second Quarter 8/5/08
- Debt Collectors in India Using Softer Touch 7/29/08
- West Posts Loss for ARM Unit on $19.8 million Impairment Charge 7/24/08
- The Future of Collections is Multi-channel Contact: Web Panel 7/23/08
- Fast Growing Collection Agency Opens New Call Center in Georgia 7/17/08
- Collection Agency Adding 200 Jobs at Alabama Call Center 7/14/08
- Is it Recession Yet? … Umm, You’re Kidding, Right? 7/3/08
- TeleTech Will Restate Certain Financials Back to 2005 7/2/08
- Universal to Pay SoundBite $4.6 Million in Suit Settlement 6/26/08
- Make Call Center Agent Satisfaction a Priority: Consultant 6/20/08
- Downturn, Consumer Mobility Builds Business for LiveVox 6/18/08
- HSBC Closing Credit Card Servicing Call Center, 240 Jobs Lost 6/16/08
- Volume Forecasting Critical to Call Center Success 6/13/08
- Call Center Firms Add 15,503 Jobs in May 6/5/08
- Disaster Planning Could Bring Greater Telecommuting for Issuers 5/30/08
- NCO to Get $2 million in State Money for Missouri Call Center 5/28/08
- SoundBite Launches Integrated Communications Platform 5/20/08
- 600 Call Center Jobs Coming to Indiana 5/16/08
- TeleTech Announces Strong Q1 But Does Not Report Full Results 5/14/08
- Credit Control Leverages LiveVox’s VoIP to Grow 5/14/08
- NCO Group to Expand in Missouri on Best Buy Contract 5/13/08
- Collection Agencies, Debt Buyers are PCI Security Hot Spots 5/13/08
- Tighter Credit for Furniture Industry: Report 5/13/08
- SoundBite Reduces Loss as Revenues Rise 5/9/08
- Trimmer TouchStar Ready for Growth: CEO Bederman 5/8/08
- Indian ARM-BPO Firm to Create 800 Jobs in Ireland 5/5/08
- CBS News Finds Collections is a Growing Field 5/1/08
- Convergys Profits Drop 17 Percent 4/30/08
- Executive Change: NCB Management Services Names Marcelo Aita as CEO 4/28/08
- A Pro’s Ideas for Best IVR Opening Prompt 4/25/08
- Collection Agency Sued by Labor Department Over Overtime Pay 4/11/08
- The Best Contact Centers have Top Training, Technology, and Analysis 4/11/08
- NCO Group Planning Huge Growth in Philippines 4/4/08
- Collector Oxford Management to Move HQ to Florida 3/27/08
- News Flash: Reporters Could Learn from Collectors 3/25/08
- Buffalo Collection Agency Adding Collectors in Expansion 3/24/08
- Gartner: Outsourcing Contract Tips Offered at Risk Conference 3/5/08
- ICT Profits Drop in 2007, Predicts Greater Revenues from Collections 3/4/08
- TeleTech’s Overseas Operations Generate Revenue Growth 2/29/08
- StarTek Grows Revenue During Transitional Year 2/29/08
- Canadian Call Center Revenues Grew 28% through 2006 2/28/08
- Predictive Dialer Firm Looks to Expand its Offerings 2/20/08
- APAC Turns Around, CompuCredit Turns Down in Quarterlies 2/19/08
- U.S., Philippines Lead in Contact Center Voice Work 2/15/08
- Admerex Launches Re-brand to Xpert Solutions 2/13/08
- Hospital Vendor Winnows Out Bad Debt with Calling Technology 2/12/08
- Collection Agency Named to Training Top 125 List 2/11/08
Analysis Headlines
Research Headlines
- Kaulkin Report 7 Excerpt - Investments in Technology Required for Improved Efficiency
- Kaulkin Report 6th Edition - Offshoring
Press Releases
- SoundBite Communications Achieves Annual PCI Compliance 10/10/08
- TouchStar Acquires FacetCorp for its Innovative Phone System 10/10/08
- Aspect Software Supports Industry Education and Collaboration at APAC-ACE 2008 10/9/08
- Noble Composer Web Agent Offers Flexible Web-based Agent Desktops 10/6/08
- IAT and Cubs Consulting Announce Partnership Agreement 10/2/08
- SoundBite Helps Student Loan Industry Improve Response Rates From Borrowers 10/2/08
- Aspect Unified IP Wins Miercom Rated Best Award for IP Contact Centers 10/2/08
- LiveVox Provides Analytic Tool to Power Collections Productivity 9/30/08
- xtDirect Expands Operations in Costa Rica and the Dominican Republic 9/30/08
- Global Connect and EPP Partner to Provide On Demand Billing and Payment Environment 9/29/08
- RAB Implements Ontario Systems' Hosted Telephony Platform 9/29/08
- TouchStar’s Nine Years in Businesses and Strong Growth are Highlighted by ColoradoBiz Magazine 9/25/08
- Castel Launches New Call Center Detection Software Suite 9/22/08
- LiveVox VoIP Dialer Enhances Productivity for Credit and Collections Industry 9/18/08
- NARS Announces Launch of At Home Agent Program 9/17/08
- West at Home Increases Credit Card Data Security with PhoneFactor 9/16/08
- Aspect and Tellme Partner on Joint Contact Center Software Solution 9/16/08
- Mountain Partners Adds Broadcast Messaging to Arsenal of Dialing Technology 9/11/08
- Peak5 Improves Overall Customer Satisfaction and Contact Center Productivity with PerformanceEdge 9/10/08
- LiveVox Enhances VoIP Dialer to Address Collection Compliance Needs 9/10/08
- SoundBite Communications to Transform the Contact Center with Agent Portal 9/5/08
- A TouchStar Competitor Addresses Alleged Statements Regarding TouchStar 9/3/08
- West at Home Brings 300 New Jobs to Omaha Metro 8/29/08
- Ontario Systems Releases Cell Phone Compliance Tool 8/25/08
- TouchStar Ranked 40th in US Telecommunications Industry by Inc. Magazine 8/22/08
- Executive Change: Aspect Software Names Andy Bezaitis SVP of Corp Development 8/19/08
- New Cell Phone ID Service by Datalure Helps Address Regulatory and Legal Risks 8/18/08
- Global Connect's Toronto Data Center to Serve Voice Messaging Customers in Canadian Market 8/15/08
- Executive Change: Aspect Software Names Kevin Schwartz EVP of Global Professional Services 8/14/08
- Fast-Growing Collector Invests in CT Center for Site-Premised Dialer Benefits 8/14/08
- PeopleSupport to Merge with Essar Services, a Wholly Owned Subsidiary of Aegis BPO 8/13/08
- Garlands' Call Center Staff Embrace Green Initiatives 8/11/08
- LiveVox Announces Use of Hosted VoIP Dialer Increased 350% in Second Quarter 8/6/08
- Zenta Establishes Operations In Manila, Philippines 8/6/08
- Aspect Software Receives Frost & Sullivan North American Product Line Strategy Award 8/5/08
- PLS Financial Chooses IAT to Boost Agent Effectiveness and Success Rates 8/4/08
- PerformanceEdge Receives 2008 EMEA Contact Center Workforce Management Award 8/1/08
- RMS Breaks 3,000 Employee Threshold with BPO Expansion 7/30/08
- Collection Training Institute Opens Third Party Collection Training School in India 7/30/08
- PerformanceEdge from Aspect Software Offers Enhanced eLearning Capabilities 7/30/08
- Diamond Resorts International Selects Unified Contact Center Platform from Noble Systems 7/29/08
- Ontario Systems Integrates IP-Based Telephony Platform 7/29/08
- TouchStar Recognized as One of the Fastest Growing Colorado Companies 7/28/08
- TouchStar Addresses Marketplace Concerns Head On 7/25/08
- TeleTech Expands Relationship With Leading Business Services Provider 7/25/08
- Castel Launches New Call Performance and Profitability Software 7/24/08
- Executive Change: TeleTech Names Carol Kline to CIO Post 7/23/08
- Admerex Expands Infrastructure and Business in The Philippines 7/22/08
- The Affiliated Group Selects Noble Systems to Manage Debt Recovery Programs 7/22/08
- Dial Connection to Offer Payment Vision in Call Center Software 7/22/08
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