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News Headlines
- NCO Group Expands into Latin America with Acquisition 12/18/06
- SunCom Wireless Renews Contract with Convergys 12/18/06
- CRM Firm Core Solutions to Acquire Computer Control Corporation 12/12/06
- Egypt-based C3 Reaches New Heights with Altitude Software 12/8/06
- ntl Telewest Selects Convergys Billing and Customer Care Solution 11/13/06
- Executive Bio: Mark Russell 11/2/06
- eCredit Release Extends Functionality of Credit and Collections Management Applications 11/1/06
- NCO Group Sees Earnings Increase in Q3 10/30/06
- MedAssets Net Revenue Systems to Provide Revenue Cycle Management Solutions to Tenet 9/26/06
- Executive Change: Jeff Shiovitz Promoted at West Asset Management 8/31/06
- Teleperformance Increased its Revenues During 1st Half of 2006 8/10/06
- Akcelerant Announces General Release of New Offering - 8/10/06
- Baxter Credit Union Invests in the Akcelerant Productivity 8/7/06
- NCO Group Announces Lower Second Quarter Results 8/1/06
- Acxiom Teams with SAP 7/27/06
- CompuCredit Expands Pegasystems Relationship 7/10/06
- The Future of the Call Center? 5/2/06
- Financial Asset Management Systems (FAMS) Acquired by Management and Public Buyout Firm 2/6/06
- Transcom WorldWide S.A. Acquires German Debt Collection Agency 2/1/06
- Call Center Jobs Still Thriving Despite Exporting 1/17/06
- NCO Group Announces Expansion of CRM Service Offerings 12/16/05
- Convergys Corporation Receives the Frost & Sullivan 2005 Award for Competitive Strategy Leadership 12/12/05
- Teleperformance USA Acquires Canadian Call Center Company 12/8/05
- Botswana Could be an Ideal Location for Offshore Investors Looking for New Opportunities 12/1/05
- NCO Group Reports Lower Earnings in Q3 2005 on Restructuring, Acquisitions, Hurricanes 11/8/05
- Business Objects Partners with ThinkAnalytics for Enhanced Predictive Analysis Capabilities 11/7/05
- Talgentra Launches Customer Revenue Management and Collection System for the Mortgage Industry 11/1/05
- eCredit Introduces eCredit for AppExchange at Dreamforce '05 9/13/05
- Bradford & Bingley Chooses Talgentra's Customer Revenue Management System 8/1/05
- NCO Group Reports Slip in Earnings for Q2 7/29/05
- Mellon Supports Expanding Subsidiaries with Altitude Software 7/8/05
- Finance Express Announces the Acquisition of Global Credit Services, Inc. 6/9/05
- HSBC to Acquire Neiman Marcus Credit Card Portfolio for $640 million 6/9/05
- Convergys Wins Service Leaders Award from CRM Magazine 5/25/05
- Altitude Software and KIVA Group Partner to Deliver Cost-Effective CRM for Mid-Tier Financial Institutions 5/13/05
- NCO Reports Earnings Increase in Q1 But Misses Analysts' Estimates 5/3/05
- European Call Center Firm Sees Gains; Collections Business Growing 4/21/05
- Vengroff, Williams & Associates, Inc. Selects Top Image Systems to Streamline Cash Application 4/19/05
- JUSTCHEX Offers Returned Check Processors Private Label Online Solution 4/18/05
- Siebel Introduces On-Demand CRM/Call-Center Combo 3/30/05
- Convergys Showcases its Unique Value in New Brand Message 3/21/05
- NCO Group Announces Q4 Results After Correction of Revenue Recognition Policy 3/15/05
- FCC Clarifies Rules on Prerecorded Voice Messages 3/9/05
- The Future of Global Outsourcing 2/25/05
- Metris Deploys New e-Billing and Customer Self-Service Solutions for Its Consumer Cardholders 2/16/05
- Canada Earns Spot in Global Outsourcing Game 1/4/05
- Companies Are Turning to Home-Shoring to Boost Productivity and Efficiency 12/22/04
- UK Companies Failing to Use IT to Help Recover Outstanding Customer Revenue 12/15/04
- Tata Teleservices Selects Talgentra's Tallyman Collection System 12/2/04
- Convergys Rolls Out Sales Learning Application 12/1/04
Analysis Headlines
- CRM and the Internet
- Relationship Management Dispute Resolution
- The Need for Autocash in the Collection and Deduction Process
- 2004 Not Just Another Year in the Collection Industry
Research Headlines
