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News Headlines
- NCO Group Lowers Losses in Q2 as Revenues Decline 8/18/09
- Executive Bio: Lassi Karppinen 8/17/09
- ARM and BPO Work Driving Call Center Expansions 7/14/09
- NCO Group Opens Another Site in the Philippines 6/30/09
- New ARM-CRM Call Center to Provide 300 Jobs to Veterans and Others 5/12/09
- ARM Leader Harvey Vengroff’s Tax Protest Creating Jobs in Florida 3/12/09
- NCO Group Adding 400 Jobs to Call Center After Expansion 10/24/08
- NCO Group Looking to Grow in Philippines: Paper 10/13/08
- NCO to Close Call Center in Canada 9/10/08
- HCA ARM Subsidiary Finds Success Serving the Competition 8/26/08
- BPO Provider TeleTech Reports Strong Second Quarter 8/5/08
- TeleTech Will Restate Certain Financials Back to 2005 7/2/08
- NCO to Get $2 million in State Money for Missouri Call Center 5/28/08
- Genpact and ICG Commerce Join Forces to Offer Source-to-Pay Solution 5/23/08
- NCO Group Reports First Quarter Loss on Acquisition Expenses 5/19/08
- TeleTech Announces Strong Q1 But Does Not Report Full Results 5/14/08
- NCO Group to Expand in Missouri on Best Buy Contract 5/13/08
- Ocwen’s NCI Purchase Pays Off 5/8/08
- Indian ARM-BPO Firm to Create 800 Jobs in Ireland 5/5/08
- BPO Giant Genpact Turns Around Results 5/2/08
- Convergys Profits Drop 17 Percent 4/30/08
- Debt Collection to Spur Growth at Ocwen: Analyst 4/15/08
- NCO Group Planning Huge Growth in Philippines 4/4/08
- PR - VWA Recognized in the 2008 FAO Research Awards of Distinction 4/3/08
- PR - Alliance Data Completes Renewal of Final Portion of $2.7 Billion Financing Goal 4/3/08
- Strong Fourth Quarter Helps Genpact Make 2007 a Solid Year 3/21/08
- Finance Execs Plan to Shift More Work Overseas 3/18/08
- Gartner: Outsourcing Contract Tips Offered at Risk Conference 3/5/08
- ICT Profits Drop in 2007, Predicts Greater Revenues from Collections 3/4/08
- TeleTech’s Overseas Operations Generate Revenue Growth 2/29/08
- StarTek Grows Revenue During Transitional Year 2/29/08
- Teleperformance Reports Strong Revenue in 2007, Names New CEO 2/6/08
- Buyout Scuttled, Affiliated Computer Profits Rise 2/1/08
- ARM Industry in for a Wild Ride in 2008 1/8/08
- TeleTech Sells Indian Subsidiary 12/28/07
- New NCO Group Should Expand in BPO Market: Analyst 12/21/07
- BPO and ARM Provider Technosoft Opens New Office in India 12/11/07
- Lenders Extend TeleTech’s Filing Deadline 12/6/07
- Indian BPOs Cashing in on Subprime Meltdown Through Collections 12/4/07
- Global Outsourcing Still Growing 11/29/07
- U.S. Consumers, Canadian Dollar Hurt NCO's Third Quarter 11/15/07
- Genpact Reports Strong Quarter on Client Growth 11/13/07
- TeleTech Reports on Q3, Holds Full Results Pending Review 11/9/07
- Teleperformance Reports Surge in Revenue on Acquisitions 11/8/07
- StarTek’s Income Falls as Turnaround Continues 11/1/07
- Earnings Watch for the Week of October 15 10/12/07
- TeleTech Sells Newgen Unit to Aspen 10/5/07
- Indian Healthcare BPO Firm Buys U.S. BPO-ARM Company 8/31/07
- NCO Group Acquires Loan Servicing Firm 8/31/07
- iQor, Formerly IRMC, Acquired by Private Equity Firm 8/21/07
Analysis Headlines
- Six-Sigma Methodologies Can be a Fit for ARM Firms
- Off-Shoring – Friend or Foe?
- CRM and the Internet
- Relationship Management Dispute Resolution
- Interview: Kevin Keleghan, President and CEO of OSI
- Expert Roundtable: Nearshore and Offshore Outsourcing
Research Headlines
Press Releases
- Vertex Named as #1 Utilities BPO Provider 11/20/09
- NCO Launches New Consumer Website 11/18/09
- Executive Change: APAC Customer Services Adds Two New Board Members 11/17/09
- NCO Group Joins LiveVox in Webinar to Discuss Quick Connect 11/16/09
- Combined Business to Create Next-Generation Revenue Cycle Solutions, Improving Administration and Ca 11/16/09
- Firstsource Recognized As Leading Global Services Provider To The Financial Services Industry 11/2/09
- Firstsource Reports Second Quarter Fiscal 2010 Revenues of USD 99.70 million 10/29/09
- Governor Joe Manchin Dedicates New Customer Services Center for Mountaineer Gas and NCO in Charleston 10/22/09
- SoundBite Introduces a Proactive Customer Care Solution to Help Organizations Prepare for the Upcoming Flu Season 10/21/09
- Executive Change: RSource Hires Allen Snelling to Head Leased Asset Solutions Division 10/19/09
- Executive Change: Gila Corporation's CEO Retires, Cummings Chosen to Take Position 10/19/09
- Firstsource awarded Payment Card Industry Data Security Standards Certification 10/15/09
- Executive Change: Lee Rigby Joins Gila Corporations Executive Leadership Team 10/13/09
- Sykes Enterprises, Incorporated and ICT Group, Inc. Sign Definitive Merger Agreement 10/7/09
- Frost & Sullivan Recognises Teleperformance for its Dominance in the EMEA Contact Centre Outsourcing Market 9/29/09
- Winners announced in ATA/CCNG Best Contact Center Incentive Contest 9/29/09
- NCO Named Top Accounts Receivable Management Firm By The Black Book of Outsourcing 9/29/09
- Finally, a Viable Small Balance Collection Solution 9/4/09
- Gila Corporation - One of the Fastest Growing U.S. Companies! 9/3/09
- NCO Group Celebrates Its Newest Call Center 8/25/09
- iQor Launches LoQus; Radically Simplifies Technology Management 8/19/09
- iQor Continues Growth in Ohio; Doubles Employment in Less Than Two Years 8/12/09
- Executive Change: Thom Mead to Firstsource as Regional VP of Marketing, North America 8/7/09
- Prime Teleconnect Selects Aspect’s Unified Communications Application to Offer Contact Center Services 7/24/09
- Capgemini and IBX Announce Collaboration to Develop Procurement Business Process Outsourcing Solution 7/23/09
- Independent Research Firm Names Cognizant an Emerging Challenger in Technology-enabled Business Services Market 7/23/09
- Vengroff, Williams and Associates, Inc. Providing Mid-Market Companies With Invoice to Cash Services to Mitigate Risk in Light of Recent Credit Insurance and Factoring Developments 7/22/09
- WNS (Holdings) Limited Signs BPO Partnership Agreement With Trintech Group Plc 7/20/09
- New Convergys Relationship Management Survey Highlights Key Internal Customer Experience Challenges and Opportunities for Banks 7/17/09
- Cognizant Schedules Second Quarter 2009 Earnings Release and Conference Call 7/17/09
- Cognizant Launches Comprehensive Platform to Foster Innovation in Testing 7/10/09
- BPO Properties Ltd. to Hold Conference Call and Webcast of 2009 Second Quarter Financial Results 7/8/09
- Gila Corporation Takes Time to Sharpen the Saw 7/2/09
- CIO Magazine Recognizes Firstsource As CIO 100 Honoree 6/29/09
- Inktel Direct Announces Launch of Inktel Direct Government BPO Services 6/25/09
- Zacks Industry Outlook Highlights: Patni Computers, Infosys, Wipro Inc. and Cognizant Tech 6/23/09
- ICT GROUP Offers Proprietary Loan Modification Solution: Accelerated Assist 6/19/09
- DEX Has Entered into a New BPO Agreement with Oracle 6/11/09
- Accertify and RMS Partner to Reduce Credit Card Fraud and Chargebacks 6/9/09
- Receivables Management Bureau Changes Name to Healthcare Receivables Group 6/5/09
- eTelecare Wins CRM Excellence Award for the Sixth Time 6/3/09
- Workforce Incentive Programs: The Evidence & the Myths Revisited 6/1/09
- RMS India Achieves PCI Compliance 5/28/09
- Aspect Leads North American Outbound Market in Frost & Sullivan Report 5/28/09
- VISTX Announces Strategic Partnership With InnoVest Technology Outsourcing Consortium 5/22/09
- Convergys Named to Top Ten of 2009 Global Outsourcing 100 5/21/09
- ICT GROUP Introduces I-Control Campaign Management Dashboard 5/14/09
- NCCI Announces SAS 70 Compliance Audit 5/14/09
- Corporations Prioritize Working Capital Management According to Vengroff, Williams & Associates Survey 5/14/09
- Executive Change: Conifer Revenue Cycle Solutions Names Business Development Leader 5/13/09
