News Headlines
- NCO to Close Call Center in Canada 9/10/08
- HCA ARM Subsidiary Finds Success Serving the Competition 8/26/08
- BPO Provider TeleTech Reports Strong Second Quarter 8/5/08
- TeleTech Will Restate Certain Financials Back to 2005 7/2/08
- NCO to Get $2 million in State Money for Missouri Call Center 5/28/08
- Genpact and ICG Commerce Join Forces to Offer Source-to-Pay Solution 5/23/08
- NCO Group Reports First Quarter Loss on Acquisition Expenses 5/19/08
- TeleTech Announces Strong Q1 But Does Not Report Full Results 5/14/08
- NCO Group to Expand in Missouri on Best Buy Contract 5/13/08
- Ocwen’s NCI Purchase Pays Off 5/8/08
- Indian ARM-BPO Firm to Create 800 Jobs in Ireland 5/5/08
- BPO Giant Genpact Turns Around Results 5/2/08
- Convergys Profits Drop 17 Percent 4/30/08
- Debt Collection to Spur Growth at Ocwen: Analyst 4/15/08
- NCO Group Planning Huge Growth in Philippines 4/4/08
- PR - VWA Recognized in the 2008 FAO Research Awards of Distinction 4/3/08
- PR - Alliance Data Completes Renewal of Final Portion of $2.7 Billion Financing Goal 4/3/08
- Strong Fourth Quarter Helps Genpact Make 2007 a Solid Year 3/21/08
- Finance Execs Plan to Shift More Work Overseas 3/18/08
- Gartner: Outsourcing Contract Tips Offered at Risk Conference 3/5/08
- ICT Profits Drop in 2007, Predicts Greater Revenues from Collections 3/4/08
- TeleTech’s Overseas Operations Generate Revenue Growth 2/29/08
- StarTek Grows Revenue During Transitional Year 2/29/08
- Teleperformance Reports Strong Revenue in 2007, Names New CEO 2/6/08
- Buyout Scuttled, Affiliated Computer Profits Rise 2/1/08
- ARM Industry in for a Wild Ride in 2008 1/8/08
- TeleTech Sells Indian Subsidiary 12/28/07
- New NCO Group Should Expand in BPO Market: Analyst 12/21/07
- BPO and ARM Provider Technosoft Opens New Office in India 12/11/07
- Lenders Extend TeleTech’s Filing Deadline 12/6/07
- Indian BPOs Cashing in on Subprime Meltdown Through Collections 12/4/07
- Global Outsourcing Still Growing 11/29/07
- U.S. Consumers, Canadian Dollar Hurt NCO's Third Quarter 11/15/07
- Genpact Reports Strong Quarter on Client Growth 11/13/07
- TeleTech Reports on Q3, Holds Full Results Pending Review 11/9/07
- Teleperformance Reports Surge in Revenue on Acquisitions 11/8/07
- StarTek’s Income Falls as Turnaround Continues 11/1/07
- Earnings Watch for the Week of October 15 10/12/07
- TeleTech Sells Newgen Unit to Aspen 10/5/07
- Indian Healthcare BPO Firm Buys U.S. BPO-ARM Company 8/31/07
- NCO Group Acquires Loan Servicing Firm 8/31/07
- iQor, Formerly IRMC, Acquired by Private Equity Firm 8/21/07
- Indian BPO-ARM IPO Finds Some Success on US Exchange 8/15/07
- StarTek Reports Second Quarter Loss 8/3/07
- GE Unveils Credit Card Dedicated to Reducing Cardholders’ Carbon Emissions 7/26/07
- TeleTech Signs Agreement With Global Money Transfer Company 7/26/07
- Maximus Settles Medicaid Case for $30.5 million; May be Open to Sale 7/24/07
- FAO Research Names VWA Top Niche Player in the BPO Space 7/24/07
- West Reports Big Jump in ARM Revenue and Operating Income 7/19/07
- India Gives Multinationals a Tax Break 7/10/07
Analysis Headlines
- Off-Shoring – Friend or Foe?
- CRM and the Internet
- Relationship Management Dispute Resolution
- Interview: Kevin Keleghan, President and CEO of OSI
- Expert Roundtable: Nearshore and Offshore Outsourcing
Research Headlines
Press Releases
- Vengroff, Williams & Associates Reduces Aging Receivables for First Look Studios by 50% 9/9/08
- West at Home Brings 300 New Jobs to Omaha Metro 8/29/08
- Genpact Extends Re-engineering Project with Miami Children’s Hospital 8/27/08
- HCL Technologies to Acquire Leading Manager of Voice, Data and Wireless Expense Services 8/26/08
- TeleTech Renews Multiyear Agreement With Leading Healthcare Provider 8/19/08
- TeleTech Expands Agreement With Leading Mobile Communications Provider 8/14/08
- PeopleSupport to Merge with Essar Services, a Wholly Owned Subsidiary of Aegis BPO 8/13/08
- Vengroff, Williams & Associates Reports Significant Increase in Third-Party Collections 8/6/08
- Zenta Establishes Operations In Manila, Philippines 8/6/08
- RMS Breaks 3,000 Employee Threshold with BPO Expansion 7/30/08
- Collection Training Institute Opens Third Party Collection Training School in India 7/30/08
- TeleTech Expands Relationship With Leading Business Services Provider 7/25/08
- Executive Change: TeleTech Names Carol Kline to CIO Post 7/23/08
- NCO Customer Management Receives 9th Annual Call Center Excellence Award 7/15/08
- EDS Wins $42 Million Contract To Modernize Ohio's Tax and Revenue System 7/3/08
- Genpact's Tiger Tyagarajan Named Thought Leader of the Year by FAO Today 7/2/08
- Thailand’s Largest Wireless Operator Signs BPO Consulting Contract with Convergys 7/1/08
- StarTek Strikes Gold at Contact Center World Awards 6/30/08
- VWA Announces New BPO Solution for Midsized Global Organizations 6/27/08
- MRS Associates Announces Joint Venture with Spanco BPO Ventures 6/26/08
- Genpact Named Best BPO Provider by 2008 Black Book of Outsourcing 6/26/08
- GeBBS Ranked Among the Top 100 Healthcare IT-BPO Providers 6/23/08
- TeleTech Expands Agreement With Leading Financial Services Provider 6/19/08
- West Launches First Remote Locked-Down Desktop Security Environment for Home-Based Agents 6/16/08
- Convergys Honored by AT&T as Outstanding Supplier 6/16/08
- National Asset Recovery Services Celebrates Fifth Anniversary of Jamaica Contact Center 6/12/08
- RMS Expands Colorado Office in Response to BPO Demand 6/10/08
- Perot Systems and Sinai Health System Extend Revenue Cycle Solutions Contract 6/5/08
- Georgia Extends Childcare Contract with Maximus 5/28/08
- APAC Receives Notice of Compliance with Nasdaq Minimum Bid Listing Standard 5/28/08
- West Corporation Completes Genesys Acquisition and Updates 2008 Guidance 5/23/08
- Convergys to Expand Operations in Philippines by Nearly 50 Percent 5/20/08
- WNS Teams With ACS for Philippine Contact Center 5/9/08
- TeleTech Wins CRM Excellence Award 5/9/08
- CSC Launches Global Healthcare Sector 4/25/08
- PR - Crescent Healthcare Increases Cash Flow on Aging Receivables by 50 Percent with VWA 4/24/08
- PR - Convergys Renews Deals with Two Financial Services Companies 4/24/08
- PR - TeleTech Signs Leading Mobile Communications Provider 4/15/08
- StarTek Announces New Call Center in Jonesboro Arkansas 4/14/08
- PR - NCO Group Receives 2008 CRM Excellence Award 4/7/08
