The Study provides data from 193 collection agencies and includes data of keen interest to agency operators such as collector salary, commission, recruiting, training and turnover, as well as salary and benefits for other staff members.
We developed the 46-question study questionnaire with the participation of several prominent collection agency CFOs and COOs in order to ensure that we asked the questions you would want answered, and in a way that would produce the most useful responses possible.
Data is presented by agency size, as measured by annual revenues from collection activities. The report is representative of the market in that 29% were under $1 million in annual fees and 25% exceeded $10 million.
Results include specific analyses of collector profiles, non-collection staff, recruiting, training and turnover, collection team titles, collector compensation, collector training, collector incentives, sales compensation, other salaries, and benefits.
