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Senior executives of many card issuers are increasing their expectations of recovery operations as more recovered dollars are contributing to reported earnings. At the same time, the challenges facing recovery executives, such as increased chargeoffs, lower collectability in contingency networks, and lower proceeds from debt sales, are making such expectations more difficult to meet.
All of the largest credit card companies have access to the same tools within their toolboxes to manage receivables: pre-chargeoff call centers, contingency agencies, legal networks, debt buyers, bankruptcy servicers, etc. However, we have seen that credit card companies are choosing between these tools in much different ways in attempts to fix their recovery issues.
Kaulkin Ginsberg has spoken with recovery executives within many of the largest credit card issuers in the United States about their strategies for improving recoveries in this recessionary economic environment. We are also in ongoing communication with their service providers, the largest contingency agencies and debt buying companies in the country.
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