Vertex Acquires US Utility Collection Agency

Vertex Data Science Ltd., a leading international provider of outsourced business services and technology solutions, has announced the acquisition of IEI Financial Services, LLC. Based in Indianapolis, Indiana, IEI will be integrated with Vertex Outsourcing’s organization in North America.

For the past seven years, IEI has been providing BPO customer management and debt collection services to U.S. utility and energy companies. Vertex Outsourcing’s six North American locations will be augmented by IEI’s fully dedicated bilingual contact center in New Mexico, as well as its Midwest operations center in Indianapolis.

Since its establishment in 1996, Vertex has expanded to include more than 8,000 employees located in the U.K., India and North America and is now the second largest business process outsourcing company in the U.K. In North America, the combination of IEI and Vertex provides extensive meter-to-cash outsourcing services to three large energy providers and delivers accounts receivable management services to multiple energy and telecom players.

Mike Porter, Managing Director, Utilities Sector, Vertex said, "Vertex Outsourcing and IEI bring together advanced technologies and tailored customer management solutions to help us augment our services to utility companies in North America. This will enhance our ability to bring to bear unique insights about Utilities operations to better serve our North American and UK clients."