UtiliPoint International and SoundBite Communications to Host Webinar On New Approaches to Optimize Collection Strategies

Bedford, Mass. -- SoundBite Communications, Inc. (NasdaqGM:SDBT) today announced it will host a one-hour webinar for utility providers on Wednesday, May 13, 2009 featuring Jon Brock, COO and Managing Director of UtiliPoint International Inc. The complimentary webinar will discuss how today's economic challenges and the rising cost of collections require a different approach to collect on unpaid utility bills. The online session is the latest installment in SoundBite's Collections in Turbulent Times webinar series. It also represents the first in an upcoming series of webinars focused on proactive customer communication strategies for the energy and utilities sector.

A multi-channel, proactive customer communications strategy that leverages automated voice, text, and email messaging presents an opportunity for utilities to effectively reach late payers before the costly truck-roll, and elicit faster payments. Join UtiliPoint International and SoundBite Communications for a one-hour webinar, in which you will learn:

• Strategies you can implement today that dramatically reduce the cost to collect
• Why multi-channel communications accelerate and improve debt collection
• Which pre-collections strategies can change late-payer behavior
• How text messaging can complement and significantly enhance your existing collections strategy
  

Webinar attendees will receive a complimentary whitepaper, "Maximizing Collections in the Utility Sector: The Importance of Multi-Channel Proactive Customer Communications,'' authored by Jon Brock of UtiliPoint International.

REGISTER AT:

http://www.soundbite.com/news-and-events/webinars/cost-of-uncollected-debt-for-utility-providers

 
WHEN: Wednesday, May 13, 2009, 2:00 p.m. ET/11:00 a.m. PT

For years, utilities have relied on postal mail and door hangtags to collect on unpaid utility bills. Not only has this strategy proven costly and inefficient, it isn't effective in reaching today's mobile consumer,'' said Jon Brock. "Today's consumers are increasingly unfazed by collection bills, and the utilities can no longer bear the cost associated with truck-rolls and hangtags. Automated metering and multi-channel proactive customer communications add significant value to these activities."

About SoundBite Communications Inc.

SoundBite Communications provides on-demand, integrated multi-channel communications solutions that enable clients to achieve superior business results. Building on its foundation as a leading provider of automated voice messaging services, SoundBite offers integrated voice, text and email messaging solutions that help clients deliver the right message, to the right customer, using the right channel, at the right time. Organizations in industries such as collections, financial services, retail, telecom and media, and utilities rely on the SoundBite Intelligent Communications Platform to send over a billion messages annually for collections, customer care, and sales and marketing applications. For more information, visit http://www.SoundBite.com.

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