TouchStar Launches New Products and Services in Europe

TouchStar announces the availability of TouchStar 5.7 in Europe through Telecom Applications, a UK contact centre solution specialist and exclusive reseller of TouchStar.

TouchStar enables contact centres to improve customer service and reduce operating costs with remote agents and VoIP connectivity.  TouchStar has also entered several new European markets and continues to expand with new sales and growth from current partners.

TouchStar version 5.7 empowers contact centres with advanced features to drive profitability.  Intelligent inbound ACD and IVR functionality as well as additional quality analysis tools improve a contact centre’s ability to provide world class customer service.  Additional campaign specific custom settings have also been added to maximise performance:  expanded real time and batch performance data, automated report exports to email, multiple recording settings, and additional regulatory compliance options.

Spanish and French languages are now supported.  TouchStar’s Supervisor, Administrator, and Agent Applications are all now available in English, Spanish, and French.  Scripts for agents can be written in any language, ACD and IVR messages can be recorded in any language, and automated voice messages or reminders can be sent in any language.

The new version also incorporates several new outbound calling and messaging campaign settings to provide additional customization by campaign to increase productivity.  Contact centre supervisors can choose additional settings such as alternative dialling plans, call progress analysis, record fetching order, and several other new settings.  Enhanced dynamic line assignment has also been added to maximise line usage and productivity.