TouchStar Announces New Collections Industry Application

TouchStar, a world class provider of call center technology, today announces the release of its Collector Director™ software application for the collections industry. 

The Collector Director™ application essentially takes all aspects of the business and allows integration of programs onto one screen for faster and more effective communication with debtors.  Collector Director™ enables businesses to increase collector productivity, reduce training time, ensure compliance, provide objection handling techniques, customize payment negotiation parameters, and more. 

The easily customizable collector script helps ensure compliance with FDCPA regulations.  Objection handling techniques and payment negotiation parameters can also be presented to maximize collection rates.  Collector Director™ also prompts collectors for information during the call before they can proceed to the next call.  This ensures that important information, such as a bankruptcy, is captured on the first call with the debtor.

In addition, Collector Director™ provides robust features, such as automated credit card and ACH processing that are often not available in collection software.  The credit card and ACH processing features significantly increase collector productivity, as well as the speed of recoveries.  With the automatic payment authorization feature, collectors can capture payment information and automatically send the data to a merchant processor for real-time authorization.  The automated credit card validation and authorization through a merchant processor is updated directly to the collection software.  These features reduce the need for a follow up call due to inaccurate payment information.

Kyle Fox, TouchStar’s President of the Collections Division, commented: “TouchStar understands the importance for a collections organization to quickly capture data from its debtors.  We created Collector Director™ to speed up the process of recovery, as well as allow for the functionality of processing a call from a single program.  This will significantly help reduce errors, and ensure the right data is collected the first time around.”

Steve Bederman, TouchStar’s CEO, stated: “It seems as if weekly, TouchStar is announcing another accomplishment, such as the Collector Director™ application.  We are proud of our aggressive approach to continually strive to meet our customer needs around the world.”