Soundbite Announces Second Annual User Group Meeting

SoundBite Communications Inc., a leading provider of hosted, automated customer contact solutions, today announced its second annual user group meeting will be held June 20-22, 2007 at the Charles Hotel in Cambridge, MA.  The educational forum brings together SoundBite customers, prospects, partners and other parties interested in learning about the benefits of automated voice messaging (AVM) solutions and how they can be applied to advance communications objectives.

SoundBite’s User Group Meeting is the seminal event to collaborate and learn from industry experts and peers about the trends, technologies and best practices that are transforming proactive automated customer communications.  The educational forum is tailored towards senior level executives, general managers and business analysts as well as vice presidents, directors and managers in the following functional areas: collections/finance, operations/contact center management, client/customer service and marketing.

Conference attendees will participate in several interactive sessions led by SoundBite’s internal experts, customers and strategic industry partners.  A host of topical issues will be addressed, including:

• Testing and Measuring the Value of Automated Voice Messaging
• Advanced Calling Campaign Strategies Utilizing Best Practices
• Using Analytics for Campaign Optimization
• Security and Reliability: Setting the Standard for a Voice Messaging Platform
• Advanced SoundBite Product Features
• Getting the Most Out of Reporting
• Strategic Direction of SoundBite 

SoundBite will also host a pre-conference workshop to provide customers with direct access to SoundBite solution experts, while gaining hands-on experience with setting up, implementing, and managing calling campaigns.

Keynote Speakers to Address Flawless Execution

The Afterburner Fighter Pilots will deliver the keynote address at this year’s User Group Meeting.  These real-world fighter pilots are skilled in training leaders on the use of the “flawless execution” tools and techniques – a practice used both in combat and in business.  User group attendees will be able to apply the principles from this dynamic session to create a repeatable model for achieving optimal results from their own organizations while performing more efficiently and effectively in today’s competitive and rapidly changing business environment.

“This year’s user group meeting will focus on the role AVM plays in helping our clients grow revenue, improve customer satisfaction, and secure payments,” said Peter Shields, president and CEO, SoundBite Communications. “In bringing together our clients, prospects and technology partners, we’ve created an open forum to share best practices, address current industry challenges and trends, and debate a variety of issues.  We hope that each attendee walks away armed with new ideas and greater tools to ensure the continued success of their business operations.”

Event sponsors include Austin Logistics, ITS, Latitude Software, Intelligent Results and others.  For more information and to register for SoundBite’s Second Annual User Group Meeting, please visit www.soundbite.com/usergroup.  The early bird registration deadline is March 31.