SoundBite and Austin Logistics to Host Workshop on Improving Collections Performance

Bedford, Mass.-based SoundBite Communications, Inc. (Nasdaq: SDBT), a provider of on-demand customer contact solutions, and Austin Logistics, the leading provider of event-based decision support solutions, will host a joint workshop entitled “How to Improve Collections and Recovery Performance in Today’s Volatile Economy” at The Hyatt Regency in Phoenix, Arizona on Thursday, May 22 at 8:00 a.m. PT

As more Americans fall deeper into debt, lenders and collections organizations need to cost-effectively reach consumers faster to recover more debt.  This complimentary workshop will help attendees optimize resources to more effectively improve consumer and small business collections operations.  SoundBite and Austin Logistics will illustrate successful campaigns, new technologies, and best practices to succeed in today’s volatile economy of rising delinquencies and lagging on-time payment rates.

Participants will gain specific industry knowledge to enable:

• More effective multi-channel communications strategies to optimize collections;
• Best practices to increase collection efficiency and effectiveness;
• Improved operational strategies to exceed 2008 performance goals;
• An understanding of how analytics and optimization can lead to operational excellence;
• The ability to maximize dollars collected without risking customer retention.
  

Moderated by Industry Advisor Raf Sorrentino, this interactive workshop will reveal how the combination of data, analytics, and multi-channel communications solutions are transforming collections today.

When:               Thursday, May 22, 2008
                        8:00 a.m. to 11:00 a.m. PT
Where:              Hyatt Regency Phoenix, 122 North 2nd Street, Phoenix, AZ 85004

Register:           http://www.austinlogistics.com/news/workshop0508_soundbite.php

About Austin Logistics
Austin Logistics is the leading provider of event based decision support solutions that create value from every customer interaction. For over 15 years Austin Logistics has helped industry leaders manage risk across the customer life cycle from acquisition through the collection of outstanding debt. Its clients represent most of the leading financial services and telecommunications companies, with more than 80 product installations across North America, United Kingdom and the Asia Pacific regions. Austin Logistics provides the technology, analytics and domain expertise to identify and reduce credit, fraud and collections payment risk, as well as retain and grow good customer relationships. For more information, visit www.AustinLogistics.com.

About SoundBite Communications
SoundBite Communications is a provider of automated customer contact solutions that are delivered through a Software as a Service (SaaS) model.  Organizations rely on SoundBite’s on-demand solution to initiate and manage customer contact campaigns across a variety of collections, customer care, and sales and marketing processes.  SoundBite helps organizations increase revenue, enhance customer service and retention, secure payments, and can also improve contact center efficiency by increasing agent productivity and enabling agentless interactions.  The company’s multi-tenant customer communications platform is used by organizations across a number of industries, including collection agencies, financial service providers, retailers, telecommunications providers, and utilities.  SoundBite’s clients use the service to place approximately one and a half billion calls annually. For more information, visit www.SoundBite.com.