Small Collection Agency Grows with Help of Hosted Predictive Dialing

DETEX Agency & Associates opened two satellite offices this past May, a feat aided by IAT, a hosted dialing company willing to change and grow along with them.

DETEX, a collection agency in Decorah, Iowa, is a small, but successful agency. They employ 15 - 20 collection agents and win accounts ranging from small to Fortune 500 companies. “Even though we’re small, when we’re thrown in the arena with big agencies, we have never lost,” Jeremy Delaney, DETEX President, said. “We’ve smoked the competitors, including some really big agencies. Obviously we’re doing something right.”

Delaney says picking a good dialing service was crucial in their growth. “Dialing is a major part of our business. We must make contact if we want to receive revenue. We’re always understaffed and have a lot of coverage to make.”

Not satisfied with his first dialing service, Delaney learned that IAT – a leading provider of dialing technology for the collections industry – was developing its own hosted predictive dialing service, which would soon become available.

Delaney switched to IAT and liked the prompt, helpful support and user-friendly service. He also really liked how the IAT team listened to his suggestions about the product during its development. “It’s nice to know that if you throw tech guys an idea it might be implemented into the program.”

“Listening to clients and implementing suggestions is commonplace at IAT,” Randy Cooper, IAT Senior Vice President over Research and Development, said. “I’m always taking note of our customers’ needs and suggestions. They know best how a product will help them. Sometimes, entire products are created that way.”

Delaney contributed several ideas during the development phase of CT Impact Hosted PD, and those ideas were used to help develop and perfect the product, which is still being enhanced. Delaney likes that, too. “What’s important to me is working with a company that is willing to change and make a good, effective product,” said Delaney. “That’s an ongoing process. I definitely believe IAT is that kind of company.”

About IAT
IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their Predictive Dialer and Outbound/Inbound Interactive (IVR) Communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment and no setup fees. By developing quality, collection-specific products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com, or call 800.574.8801

About DETEX Agency and Associates
DETEX Agency & Associates, LLC, a professional full service collection agency in Decorah, Iowa, is one of the state’s leaders in the field of debt collection services. They have been in the collection industry since 2004 and are committed to meeting the needs of each client by blending innovative techniques, technology and various collection services to increase revenue and achieve the best possible results. DETEX Agency offers the following services to customers: Bad check and commercial debt collection, legal recovery, background profiles and field collection and repossession. To learn more about DETEX Agency and its services, contact them at 800.279.3701 or visit http://www.detexagency.com