PR - Recovery Services Chooses IAT Dialing Solution

IAT announced that Recovery Services of America (RSA), a results-oriented recovery resource for debt collections, has chosen CT Center as their new Predictive Dialing solution. RSA fills a niche for being “big enough to handle any placements but small enough to care.” They are known for handling collections with compassion, and for treating all clients, no matter how large or how small, as key clients. Located in Farmers Branch, Texas, they are actively involved in community affairs and have clients throughout the U.S.

While working for another collection agency, RSA Chief Operations Officer, James Hawkins, became familiar with IAT’s legacy dialer, SmartDial, and more recently with CT Center. After joining RSA, he determined that they needed to replace their existing dialer. They have a large number of clients, and he wanted a platform that would give each one the penetration and the collector contact they expect. Hawkins is excited to be back with IAT and the CT Center platform.

“I analyze the call results every day,” Hawkins said. “The accuracy of the CT Center data and ‘return of information’ is very high. I know we can trust the answer detection capability and use the call results reports to determine the best business strategies, such as skip tracing and campaign building. IAT has a much better product than the five other systems I’ve used. I’d rather have something that works than something that’s ‘free.’ They supply everything a dialer should have. They help us do business by understanding the collection industry niche. They ask, ‘What do you have on your side?’ and educate us on how to successfully integrate their dialer. We feel intelligently informed.”

Jeff Savage, IAT National Sales Manager, anticipates great results for RSA as they begin using the CT Center dialer. “James Hawkins’ prior experience with CT Center and his knowledge of what it takes to be successful in collections have prepared him to ‘hit the ground running.’ We look forward to a long and mutually beneficial relationship with RSA. We are excited to be working with James again and to be providing the technology and service that will help RSA achieve their goals and build on their already excellent reputation in the collection industry.”

IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their Predictive Dialer and Outbound/Inbound Interactive (IVR) Communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment and no setup fees. 

Recovery Services of America is a third party collection organization, offering early-out programs, primary, secondary, and tertiary collection placement, at competitive rates.