Advertisement
PerformanceEdge Wins 2008 Product of the Year Award From Customer Interaction Solutions Magazine
February 12, 2009
The PerformanceEdge Group, a dedicated organization within Aspect comprised of contact center performance optimization professionals, today announced that PerformanceEdge has received the 2008 Product of the Year Award from Customer Interaction Solutions magazine. PerformanceEdge is being recognized for the technological advancements, innovative features and business benefits it contributes to the contact center industry.
Introduced in September 2007, PerformanceEdge is the industry’s first contact center workforce optimization platform that addresses the complete workforce lifecycle from hiring through resource optimization by combining the number one workforce management system with performance management, campaign optimization, next generation quality management and integrated coaching and eLearning. As a result, PerformanceEdge enables organizations to dynamically respond to changing business conditions to improve customer service, collections and sales and telemarketing business results.
“With our ongoing commitment to add value to the PerformanceEdge platform, the Product of the Year Award from Customer Interaction Solutions validates our efforts to provide new opportunities for companies to optimize their performance,” said Robert Kelly, vice president, PerformanceEdge Group. “As companies are looking to do more with limited resources, they find that PerformanceEdge provides all of the capabilities they need to gain a holistic view of the contact center and back office, and improve service and performance.”
In a recent Datamonitor survey, Aspect and PerformanceEdge were voted number one among global workforce optimization vendors. Datamonitor, a global provider of online data and analytic forecasting platforms for key vertical sectors, conducted the survey which demonstrates that Aspect is the highest regarded workforce optimization vendor among survey respondents in both North America and Western Europe.
About PerformanceEdge
PerformanceEdge combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable organizations to holistically respond to changing business conditions. The PerformanceEdge applications dynamically interoperate to help contact center managers consider everything and act immediately, ultimately making it easier for inbound, outbound and blended contact centers to control costs, enhance service levels and align performance with strategic goals. For more information, visit www.performanceedgesuite.com.
About Aspect
Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.
Introduced in September 2007, PerformanceEdge is the industry’s first contact center workforce optimization platform that addresses the complete workforce lifecycle from hiring through resource optimization by combining the number one workforce management system with performance management, campaign optimization, next generation quality management and integrated coaching and eLearning. As a result, PerformanceEdge enables organizations to dynamically respond to changing business conditions to improve customer service, collections and sales and telemarketing business results.
“With our ongoing commitment to add value to the PerformanceEdge platform, the Product of the Year Award from Customer Interaction Solutions validates our efforts to provide new opportunities for companies to optimize their performance,” said Robert Kelly, vice president, PerformanceEdge Group. “As companies are looking to do more with limited resources, they find that PerformanceEdge provides all of the capabilities they need to gain a holistic view of the contact center and back office, and improve service and performance.”
In a recent Datamonitor survey, Aspect and PerformanceEdge were voted number one among global workforce optimization vendors. Datamonitor, a global provider of online data and analytic forecasting platforms for key vertical sectors, conducted the survey which demonstrates that Aspect is the highest regarded workforce optimization vendor among survey respondents in both North America and Western Europe.
About PerformanceEdge
PerformanceEdge combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable organizations to holistically respond to changing business conditions. The PerformanceEdge applications dynamically interoperate to help contact center managers consider everything and act immediately, ultimately making it easier for inbound, outbound and blended contact centers to control costs, enhance service levels and align performance with strategic goals. For more information, visit www.performanceedgesuite.com.
About Aspect
Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.
Be the First To Comment
(Please read our comments policy first.)
Interested in more stories like this?
Tell us what topics you're interested in and we'll keep you posted. Enter your email address below.
Tell us what topics you're interested in and we'll keep you posted. Enter your email address below.
Topics:
Companies:
Related Resources
News
Analysis
Publications
Research
Advertisement
Advertisement
