OSC Link: Increasing Productivity, Performance and Profits

Ontario Systems recently has added many features and benefits to the OSC Link product which provides Ontario Systems customers with automated access to data enhancement services such as credit reports, bankruptcy verification and skip tracing information as well as letter printing services. Automation of these key processes allows managers to determine optimal account flow and allows account representatives to devote more time to speaking with account holders to collect money.

Automated Service Requests
Using business rules, clients can request services without human intervention. When an account meets specified criteria, the Ontario Systems application will request services from a predetermined OSC Link vendor. For example, if a new account is loaded without a phone number, the system would send a request to a phone append vendor. The result is several actions, including a letter campaign, might occur before a human works an account.

More Efficient Communication
The OSC Link product supports file transfer protocol (ftp) and https to communicate with vendors. This takes less time to transfer identical information when compared with a dial-up method, creating greater efficiency and lowering phone costs.

Greater Processing Efficiency
All OSC Link product processing has been moved to a single server, allowing an organization’s primary server to operate more efficiently. Each service or vendor can be scheduled, which will optimize the server’s efficiency.

Complete Access to Return Data
The OSC Link product allows full access to return data and workflow tools, including Event Tactics and reports. The system can take action automatically based on data returned from a Link vendor, or users can review data and take appropriate action.

The OSC Link product provides access to vendors and services that can improve collection rates and allow a team to perform at a higher standard.

Fielded Credit Reports
A recent OSC Link product enhancement is the availability of fielded credit reports from Experian and TransUnion. Although credit reports have been available as print image reports attached at the account level, each report had to be reviewed manually for key information. Using fielded credit reports, analysis and decision-making can be automated according to user-defined business rules.

Fielded credit reports increase staff productivity because reports do not require manual analysis, which means the collection process can begin sooner while maintaining a high probability of collection success. Organizations can score accounts automatically from the credit report, allowing account representatives to first work the most collectible accounts. Print image reports can be requested if desired and can be attached to the account and available for review when necessary.

About Ontario Systems
Ontario Systems, LLC provides receivables management information systems to organizations that manage large volumes of accounts receivables. These include hospitals, collection agencies, utilities and bankcard issuers. As the largest provider of receivables management products, including the FACS®:, CT Vision® Artiva™ systems, Ontario Systems is recognized throughout the industry as the leader in technology and customer service. With operations in Indiana, Ohio and Washington, it is a privately held company based in Muncie, Ind. For more information, visit www.ontariosystems.com.