NCO Group Opens Another Site in the Philippines
ARM and BPO powerhouse NCO Group announces the opening of a new 650-seat call center in the Philippines, the company's fourth in the country.
HORSHAM, Pa. -- NCO Group, Inc. ("NCO"), a global provider of business process outsourcing services, announced the opening of its latest call center in Marikina, the Philippines.
NCO's Marikina site covers almost 10,500 square feet and includes 650 call center seats as well as recreational facilities, sleeping quarters, and training rooms. This site is the Company's fourth in the Philippines.
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"NCO is committed to staffing our call centers with the very best people we can find, and we are very excited at the opportunity to continue to deliver outstanding service to our clients from the Philippines," said Steve Leckerman, NCO's Chief Operating Officer. "Every time I visit one of our call centers in the Philippines, I am impressed with the dedication and professionalism displayed by our teams there. I'm equally excited about the career opportunities we will be able to offer by opening this new site."
NCO commemorated the opening of the site with a ribbon-cutting ceremony that was attended by members of NCO's senior management team as well as select clients and government officials.
About NCO
NCO Group, Inc. is a global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 100 offices in the United States, Canada, the Philippines, Panama, Mexico, Guatemala, the Caribbean, India, the United Kingdom, and Australia.
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Comments
Comment from Anonymous on June 30, 2009 at 11:07AM EST
Great another company that is off shoring US jobs - I was just laid off from a decent job because it is being moved overseas... When does it stop??
Comment from financial on June 30, 2009 at 11:10AM EST
Sleeping Quarters?
Comment from Concerned on June 30, 2009 at 12:24PM EST
I was just woundering how many US based jobs they laided off in the past two months? This is why America is falling apart. If our US based companies would keep work in the US our economy would not be in danger. Don't misunderstand me I'm all about helping out other countries, but the United States should come first before any other country if the company is based in the United States.
Comment from Anonymous on June 30, 2009 at 1:11PM EST
If they continue taking our work to the Philippines, someone better train them in the State Laws and the FDCPA and learn to answer questions that are asked of them, instead of hanging up on you because you asked a question that is on answered on their script in front of them.
Comment from Anonymous on June 30, 2009 at 5:55PM EST
The US government should stop NCO and all it's affliates from bidding or working peroid on any education recovery or tax IRS recovery or any other entity of the federal government run business until the last 10 years the jobs they have outsourced are returned to the US citizens. What about it democrats put your money where your mouths were last election.
Comment from Florida on July 1, 2009 at 9:36AM EST
It's business, and as described as a "powerhouse", certainly off shore project investments may yield profitability. Risks would be less quality performance however in terms of costs and overhead, this is a no-brainer and with the proper training, service and production quality will eventually measure up.
A colleague of mine just transfered over there to lead the ramp up.
Comment from Anonymous on July 21, 2009 at 12:34PM EST
If you got laid off you should have done a better job hitting the number/servicing your clients. I have been offshoring for 12 years now and I will tell you this much.....if the offshore sites don't turn a decent yield then they too make cuts. its the same no matter where you collect a debt. That said, good people who do well can find work anywhere. If you want to create more jobs in America then become more competitive or open up your own agency. then again its neysayers like you that keep me in the pink. thanks for the extra market... share......here and overseas
DM