LiveVox Records 400 Percent Increase in Minutes Used Over Past 12 Months

LiveVox, the leading provider of hosted dialer solutions, announced record results for the company over the past 12 months, including an increase of more than 400 percent of minutes used.  The company was also able to add a significant number of new customers in the collections space in the past 12 months including AMO, Oxford Management and ARM.

As more and more companies continue to look for increased capacity, LiveVox is seeing the demand for its hosted-dialer solution rise significantly. Many of the company’s customers are complementing their existing premise-based dialers with LiveVox’s hosted-dialer solution rather than adding additional, costly licenses, therefore increasing capacity, productivity and Right Party Connects (RPCs) in the call center.

As LiveVox predicted earlier this year, strategic reliance on legacy premised-based dialers will eventually be replaced by hosted-dialing solutions that replicate all features of the premise-based dialer, while offering enhanced functionality including integrated IVR and ACD.

“Using LiveVox, agents can more than double their number of right-party connects per hour, making them at least twice as productive as they would be using premise-based dialer technology.  For the first time since the advent of premise-based dialers, managers can deliver the maximum number of right party connects per hour that their agents can handle without degrading quality of contact,” said Louis Summe, CEO and president of LiveVox.

“LiveVox VoIP Dialer 4.0’s unlimited capacity supplements and extends what is offered by traditional premise-based dialers, while offering advantages over hosted-IVR solutions with agent registration in terms of minutes used and agent termination codes, all at a much lower cost. LiveVox is excited by our recent growth and success and what it means for the future of hosted solutions in the collections industry.” 

Traditional hardware’s inability to quickly scale coupled with the expense of maintaining the solution cannot compete with LiveVox’s hosted dialer on price or functionality, making the solution the clear choice for more and more companies in the industry.

“When we decided to partner with LiveVox, it was important for us to know that the technology would not only work for us now, but easily scale to meet our needs in the future,” said Greg Shelton at Empire Solutions Inc. “Replacing your tried and true traditional hardware can be a daunting and uncertain task, but LiveVox makes the decision simple by providing the most features at the lowest cost; selecting LiveVox was a no brainer.”

LiveVox is the industry’s first provider of hosted dialer solutions, as well as traditional on-demand IVR services for the credit and collections industry.  LiveVox’s use of private VoIP networks provides the lowest cost of ownership in the marketplace.  LiveVox provides hosted dialing and IVR services for more than 125 customers in the credit, collections, debt purchase and call center industries.  More than 50 clients have joined LiveVox in the past year alone.  LiveVox is headquartered in San Francisco.