A Kaulkin Ginsberg Publication
TransUnion
11/21/2009

Layoffs in the ARM Industry

Posted by Patrick Lunsford on February 13, 2009
Patrick Lunsford

It’s bad all over right now, with layoff announcements and government unemployment reports engendering the same kind of macabre anticipation reserved for out-of-market Detroit Lions fans waiting for scores.

And while the mainstream press cast the ARM industry in some sort of “recession-proof” light through most of last year, those in the industry knew the grim reality: a sickly consumer doesn’t pay older debts.

Accounts receivable management decision makers were facing difficult operational environments and making tough choices as early as the second quarter of last year. Do we cut staff to save costs? Do we increase staff to handle rising inventory? Do we stand pat and adjust the way collect, surviving on shrinking margins?

According to the latest Credit & Debt Collection Industry Confidence Survey, many collection agencies, debt buyers and collection law firms chose the former. More than 37 percent of survey participants said they cut jobs in the fourth quarter, and another 27 percent said that cuts were coming in the first quarter of this year.

We’d like to hear from our readers on the topic of jobs cuts in the industry. Did your company trim staff recently?

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Comments

Comment from Anonymous on February 14, 2009 at 11:42AM EST

If the current conditions are threatening the continuing existance of the agency a freeze on new technology and reductions in non-essential items such as Sr. Mamagement perks, outside skip tracing, credit reports, auto call dialers should go first. Recalling experienced debt collectors to return from a layoff is much more difficult than ramping up services or making plans to expand. No collector I know who is worth their salt will wait for an agency owner who cuts them until the good times return, by then they will be working for your competitor!

Comment from $$$$$ on May 27, 2009 at 1:11PM EST

If your a good collector, you wont have to worry about it....We always get rid of the weak sticks first!!!

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