Customer Solutions Online Launches CSO Portfolio Manager, Integrated Scoring and Collection Management System

Washington, D.C. — Over the past two years economic conditions have drastically changed leaving credit grantors and debt buyers with little predictive historical data relevant to current credit and debt conditions.  “To increase recoveries and meet collection goals, agencies and collection law firms needed a user friendly and reliable system to help them predict which accounts to prioritize” said Paula Darling, Customer Solutions Online’s (CSO) Chairman and CEO.  Ms. Darling has been a leader in the Portfolio Management industry for over 20 years, as both VP of Risk Management managing GE Capital’s $12 billion non-performing mortgage portfolio, and as EduCap’s COO overseeing origination and collections of securitized private student loan portfolios.

“In addition to building software and systems, CSO provides scorecards and data mining capabilities.  Our research shows that traditional databases and scorecards are less predictive now than in the past and our new approach incorporating economic trends is critical for credit grantors placing delinquent accounts as well as collection firm performance”.  In addition to her role as Chief Executive of CSO, Darling is a Statistics and Quantitative Methods Professor at Marymount University Graduate School of Business.

Combining new data with technology advances has been a life’s work for Darling, and CSO’s Portfolio Manager System is creating solid positive results for their customers which are some of the largest asset buyers and credit grantors world-wide. CSO supports Fortune 500 companies in several industries, but delivering technology solutions for financial services customers is Darling’s area of expertise. CSO Portfolio Manager’s features make it a robust forecasting system, and CSO makes their systems accessible, affordable, quickly deployed and easy to use.  “This is especially important in today’s economy and has been cornerstones of CSO’s value add commitment since our beginning in 2002.

Please e-mail Lise Narducci, Vice President of Strategic Alliances at Lise.narducci@4cso.com for further information or to set a demonstration of CSO’s Portfolio Manager System.

Customer Solutions Online is a privately held WBENC-certified company headquartered in Tysons Corner Virginia that provides systems, solutions, workflow, scoring and data mining and IT services to its customers in the Financial Services, Pharmaceutical and Biotech, Education and Non-profit industries.

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