Convergys Named to Top Ten of 2009 Global Outsourcing 100

Cincinnati -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it has been named to the Top Ten of 2009 Global Outsourcing 100 List [tm], ranking sixth overall. The prestigious list, compiled by the International Association of Outsourcing Professionals (IAOP) [tm], is an annual ranking of the world’s best outsourcing service providers.

The IAOP also named Convergys to a number of key sub lists, including:

• Best 20 Leaders by Industry Focus: Telecommunications
• Best 20 Leaders by Service Offered: Customer Relationship Management
• Best 10 Leaders by Service Offered: Human Resources
• Top 10 List Climbers: For significant upward movement on Top 100 list
• Best 20 Leaders by Region Served: U.S.
• Best 20 Leaders by Region Served: Western Europe
• Best 20 Companies by Region Served: Southeast Asia

The IAOP based its ranking of Convergys on multiple criteria, including:

• Customer experience as demonstrated through the value created by the company's top customers.
• Depth and breadth of competencies as demonstrated through industry recognition, relevant certifications, and investment in the development of people, processes, and technologies.
• Management capabilities as reflected in the experience and accomplishments of the business' top leaders and investments in management systems that ensure outsourcing success.

“We are honored to have been named as a Top Ten provider by IAOP. This recognition is a tribute to the intense focus our 75,000 employees have on helping our clients deliver a superior service experiences,” said Convergys President and CEO Dave Dougherty. “Our ranking highlights our experience, expertise, and unrivalled track record in business process outsourcing, which stretches back over 30 years and includes over three billion customer and employee contacts annually.”

“At a time when companies that outsource are scrutinizing their suppliers more closely than ever to ensure they are delivering the high quality, value-added results being sought by customers, The Global Outsourcing 100 has become an even more valuable reference tool for companies seeking to work with the best providers,” said IAOP Chairman Michael Corbett. “The companies named on this list have demonstrated their expertise following a rigorous, independently judged process and represent the tops in the industry.”

About IAOP
The International Association of Outsourcing Professionals (IAOP) is the global, standard-setting organization and advocate for the outsourcing profession. With 40,000 customer, advisor, and provider members worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit www.outsourcingprofessional.org.

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

 

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