Rockford, Illinois - FMS Investment Corp. (DBA Financial Management Systems) celebrated the opening of the Company’s newest call center in Rockford, Illinois on Wednesday, October 7. The 350-seat facility currently employs 34 full-time employees. FMS intends to increase staffing to approximately 100 employees by year-end.The public opening included a ribbon cutting ceremony during which a number of public officials and community leaders showed support for Rockford’s newest corporate citizen. Speakers included (in order of appearance):
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Also in attendance was Illinois State Senator Dave Syverson as well as representatives from the City of Rockford, Rockford Chamber of Commerce, and Rasmussen College. Following the ribbon cutting, visitors toured the facility and met with FMS executives and senior management staff.
FMS choose to set up shop in the City of Rockford after extensive research that spanned four states over the course of a year and involved analysis of labor quality and available infrastructure among other factors. Mayor Morrissey reinforced confidence in local resources in a statement to local media during the event, “…they (FMS) were attracted to…local educators that could help provide a well trained workforce to enable them to get the people they needed.” FMS has already seen the benefits of community partners such as Rasmussen College. Rasmussen offers a specialized Call Center Management curriculum and has referred applicants to FMS.
FMS established the Rockford branch to accommodate growth across the Company’s Private Sector and Government Services Division. The additional space in Rockford provides FMS’ existing Schaumburg, Illinois headquarters with the scalability necessary to accommodate the Company’s U.S. Department of Education contract re-award as well as private sector loan servicing and collection opportunities. The new location will manage an assortment of portfolios including consumer, private student loan, and various government receivables including AuthenticAID®2 operations for the Company’s Data Solutions Group.
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