Call Center Technology Developer TouchStar Announces Its 2008 User Group Conference

Denver- based TouchStar, a world class call center technology developer, today announces that its Annual User Group Conference will be held in Vail, Colorado, September 15th through 17th, 2008.  At the conference, TouchStar will publicly reveal innovative call center solutions that will continue to change the call center industry.

TouchStar call center technology users will benefit from learning about many new developments.  First, TouchStar and NMS will showcase their new highly scalable and reliable enterprise call center software and hardware.  Second, TouchStar’s newly announced free call center marketing services will be reviewed in detail.  Third, industry specific discussions and presentations will be more interactive than ever to maximize learning opportunities.  Fourth, TouchStar will demonstrate new applications that have already been released such as:  Best Time to Call, Real Time Data Exchange, and new Web applications.  Also, a surprise guest will speak about leadership and customer service in call centers.

Rick Morris, TouchStar’s COO, commented:  “Our customers always anticipate the opening comments from our CEO, Steve Bederman.  This year is going to be very interesting because Steve will make two exciting, even surprising, announcements.  Steve is a visionary.  Everyone in the communications industry is going to be interested in hearing what he says.  Of course, Steve will also do it in his uniquely passionate and direct way.”

TouchStar will showcase its new 2008 Enterprise Call Center software that is integrated with NMS Communication’s carrier class hardware.  TouchStar clients now have world class reliability and scalability for thousands of call center workers anywhere in the world.  NMS’ high-performance development platforms for converged PSTN and IP telephony and video solutions are used around the world as the foundation for a wide range of revenue-generating voice, video, and data applications.

“TouchStar’s growth continues to accelerate; we are helping our clients achieve greater success along with us.  This year we began providing free marketing services to our clients to help them grow.  At the user group, we will demonstrate the results of our efforts and work along with our clients to improve our free marketing services,” said Brian Smits, TouchStar’s Global Director of Marketing.

Vail provides TouchStar call center technology users with more social and active events than ever before.  Outside of the training periods, activities will include:  a golf tournament, spa services, shopping, hiking, fly fishing, horseback riding, and other mountain activities.  Social events will be held in multiple locations in Vail Village during the event.

For more information about the TouchStar 2008 User Group in Vail, please call 303.338.0678, email pr@touchstar.com, or visit www.touchstar.com.

TouchStar is a rapidly growing developer of world class call center technology and unified communications with on-site and hosted deployment options.  TouchStar serves over 2,500 businesses from its headquarters in Denver, Colorado, and eight global offices.  TouchStar has been named as one of the Denver Business Journal’s “Fastest Growing Large Private Companies in Colorado” for five years in a row.  TouchStar acquired three competing companies in the last three years.  TouchStar's unified communications products include: call center software, VoIP and PSTN telecommunications hardware, predictive dialers, automated voice messaging, scripting, recording, compliance management, IP PBX phone system, and its new Best Time to Call application.  For more information, please call 303.338.0678, email pr@touchstar.com, or visit touchstar.com.