A Kaulkin Ginsberg Publication
Welcome, Cindy
- Log Out
- •
- Member Center
- •
- Help
- •
- About Us
- •
- Contact
Advertisement
Call Center Firm Laying Off Hundreds in Canada
March 8, 2010
Cincinnati-based BPO firm Convergys said recently that it will be laying off 400 employees at its Ottawa call center by April 18th. The company is moving much of the work to the Philippines.
The Canadian call center will still employ some two hundred workers. The company has held at least one job fair in the location for displaced workers and plans to hold more.
According to Paul Carr, operations manager for Convergys, a client contract has run its course and there is no sign of a new contract to maintain the work in Ottawa.
The city of Ottawa recently passed a motion urging city staff to see what could be done to keep the jobs in Ottawa.
<<< Return to Newsletter
Care to Comment?
(Please read our comments policy first.)
Topics:
Companies:
Related Resources
News
Analysis
Publications
Research
Advertisement
Advertisement
Comments
Comment from harvey on March 8, 2010 at 4:11PM EST
I'm a bit confused. Your article says Convergys is "moving much of the work to the Philippines". Two paragraphs later it says a contract ended. Details appreciated.
Comment from MrsB on March 9, 2010 at 10:49AM EST
I don't know why a Cincinnati-based BPO firm call center would outsource it's calls. Personally, I never respond to automated calls left on my recorder. If you can't make a person-to-person call forget antic- ipating my responding.