Aspect Software Augments SIP Offerings with Functionality from BandTel

Aspect Software, Inc., the world’s largest company solely focused on the contact center, and BandTel™, a leading worldwide provider of services, today announced that Aspect Software has successfully demonstrated interoperability of its portfolio of contact center products with BandTel’s SIP Trunking solution. 

By utilizing BandTel’s SIP Trunking solution, Aspect Software can route calls directly to its contact center products, like the Aspect® CallCenter® ACD.  SIP trunking helps cut international and interstate call costs while increasing call quality and reducing points of failure.

“BandTel is clearly at the forefront of recognizing the significant impact that SIP can bring to organizations and this interoperability offers numerous possibilities for companies that are looking to gradually or quickly move to a VoIP infrastructure in their contact center,” said Gary Barnett, chief technology officer at Aspect Software. “It offers a highly efficient, reliable arrangement which greatly improves quality of service, makes it extremely easy to route calls anywhere in the world and reduces hardware footprint.”

By implementing and exploring SIP Trunking, Aspect Software continues its ongoing focus on SIP and the opportunities that it can provide to the company’s contact center customers. BandTel works with all of the Aspect Software SIP-enabled products.  SIP facilitates the interoperability that businesses need to easily implement the technology that can help companies achieve their strategic objectives.

“Aspect Software understands the value and benefits that SIP can bring to the contact center, in particular the considerable flexibility that it can provide in technology deployments,” added Barnett.  “As a company, we’ve been incorporating SIP capabilities into our products for years and we’ve seen the positive impact that it has had on our customers contact center business process.” 

"We are delighted to enter into this mutually beneficial relationship with a company committed to providing its customers with flexibility and quality service," stated Chris Dunk, chief executive officer of BandTel. "By interoperating with the Aspect Software high performance contact center solutions, BandTel can extend its reach into the contact center market, while providing Aspect customers with higher quality and cost-effective telephony services."

Aspect Software tested the interoperability with the BandTel SIP Trunking capabilities to ensure full compatibility with high availability, audio quality, media redirection support, registration and authentication.