Aspect Completes Internal Global Deployment of Microsoft Unified Communications Technology

CHELMSFORD, Mass. – Aspect, a unified communications (UC) solutions provider, today announced the company’s global unified communications implementation is now complete with the successful deployment of Microsoft Office Communications Server 2007 R2 supporting Aspect’s Asia Pacific regional headquarters in Singapore. Aspect offices in Beijing and Dalian, China; Tokyo, Japan; and Bangalore and New Delhi, India are now using Office Communications Server 2007 R2 and Microsoft Exchange Server 2007 for all voice and voicemail services, audio and web conferencing, instant messaging (IM) and presence. With rollout complete in the region, Aspect has now deployed Office Communications Server 2007 R2 to 100 percent of its employee base.

“This demonstrates how a large company can plan and execute a global deployment of Office Communications Server 2007 R2 and see productivity and cost savings success almost immediately,” said Gurdeep Singh Pall, corporate vice president for the Unified Communications Group at Microsoft Corp. “Aspect was able to use its knowledge of mission-critical voice applications and professional services to become a model example for businesses looking to bring the benefits of UC to their organizations.”

Since the beginning of the company-wide Office Communications Server 2007 R2 deployment in the first quarter of 2009, Aspect has already begun seeing a number of significant benefits, such as:

• $1 million dollars in savings on annual conferencing costs
• Elimination of multiple PBXs, resulting in annual support savings of $300,000 
• Savings of over $250,000 annually in telecommunication charges as a result of deploying SIP trunking
  

Since the initial deployment in February 2009:

• 1,100,000+ instant messaging (IM) sessions have taken place
• 38,000 conference calls and 70,000 if you add in web, IM, application sharing, etc conference calls have been executed, with participant minutes exceeding eight million (for just pure voice conference calls) 
• 6,140 web conferences have been held, with 882,000 participant minutes logged 
• 886,000 voice conversations have taken place, totaling more than 5,800,000 minutes of talk time
  

“Through the entire deployment of Office Communications Server 2007 R2, Aspect has demonstrated our expertise in developing and implementing a cohesive and comprehensive unified communications strategy that allowed us to be very successful, including exceeding expectations on our initial timeline, ROI and finishing the entire deployment ahead of schedule,” said Jamie Ryan, senior vice president, information technology and chief information officer, Aspect. “The Aspect global implementation is a shining example of the company’s knowledge and expertise in deploying unified communications across a wide variety of infrastructures in many regions around the world.”
 
About Aspect
Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center.  Applying 35 years of insight and experience, Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.