Arvato to Offer Accounts Receivable Management Services in the Netherlands

Following recent expansion in other European countries, arvato infoscore, Germany’s biggest debt collections and credit information company, now also has opened an office in the Netherlands.

arvato infoscore, the credit management specialist within the arvato-group, recently introduced its services in the Netherlands using the name arvato services Credit Management Solutions (CMS). Under management of Robin Vieveen the Dutch market can benefit of the innovative and result-driven way of working of arvato services CMS.

arvato services CMS offers its clients a very broad range of services: billing, pre-collections, amicable collections, house-visits, legal collections, debt surveillance, international collections, buying of debt-portfolio’s and call center - and email services.

Robin Vieveen will be responsible for the market introduction, development and overall management. “The Dutch market is waiting for a credit management provider that leads the way in quality, innovation and transparency”, says Vieveen. “We enrich the Dutch credit management market with a company that has proven its efficiency and strength in the rest of Europe”.

Robin Vieveen has a deep level of credit management experience. Before joining arvato, he was responsible for account management in Benelux and Scandinavia for the US-based risk-management provider Fair Isaac. Prior to that Vieveen worked for over 14 years for another big credit management provider, of which 3,5 years as a Managing Director of their Belgium office.

Markus Trost, CEO of Arvato Services Benelux, said, “arvato services CMS, partly using the name arvato infoscore, has 1900 employees and has offices in Germany, Austria, Swiss, Czech Republic and Hungary; but also in the United Kingdom, France and Poland”. “Through acquisitions and autonomous growth we expand steadily throughout Europe”. Trost is very excited to be able to offer the credit management solutions in the Netherlands.

arvato services has offices throughout the world, the Dutch offices are located in Abcoude, Venray, Hilversum, Maarssen and Venlo and is the leading service provider for effective solutions centering on customer communications, customer retention and supply chain management. It is part of the Bertelsmann group. Bertelsmann has its own offices in over 50 countries, has revenues of 18.8 billion euro (2007) and has over 102.000 employees.

“The Netherlands is a very important market in Europe for our credit management services. With the introduction of these services in the Netherlands, we are able to use the enormous potential within our existing markets. Also we are able to offer our existing clients the possibility to lower their DSO and improve their profitability”. With arvato services CMS, we want to become a major player on the Dutch credit management market”, says Trost.