ARM and Call Center Firm, IRMC, Becomes iQor

IRMC, a New York-based accounts receivable management and call center services firm, is changing its name to iQor Inc.

"We are one global brand united under one new name, iQor," President and CEO Vikas Kapoor said in a news release Thursday.

Over the last three years, he said, company leaders have promoted a common set of values and processes throughout its locations worldwide. But the legacy of local brands that were acquired to create the company limited its ability to forge a common global identity in the marketplace. "The move to a single name will help us meet this objective," Kapoor said.

Although this change is expected to be seamless to clients, suppliers and employees, the company is gradually converting its licenses, contracts, signage and materials to the new name.

In the United Kingdom, Philippines and India, this conversion is largely complete. The conversion process will take another 12 months in the U.S. and Canada. The entire process will be complete by mid-2008.

iQor provides call center services to major corporations from 19 centers in five countries and four continents, relying on 7,000 employees. Services include customer care, customer retention and revenue recovery.